Carpenter Costin Tree and Landscape

Across a decade of written accounts, the praise for Carpenter Costin lands on the same thing — the climbing and the cutting — and so do the complaints, but from the other side: what happened around the job. The good version is specific. In a June 2015 review a customer described watching the crew work the very tall trees in their yard and stay careful around a fence. In August 2014 another credited landscape architect Shane Mahoney and a construction crew with stonework that came out better than expected, two problems corrected on the spot, and no request for more money. A September 2020 homeowner had trees that were touching the house down within two days when other companies were quoting a month out. Then there is the other column. A December 2017 customer said they had paid for three trees removed, all stumps ground and all wood hauled, and three weeks later one tree was still standing and no stump work had been done; they were offered a $300 refund instead of a finished job. A June 2018 customer said a tree job was poorly executed and that two months of promises to come back and fix it produced nothing. In August 2020 a homeowner watched a crew member drive the last nine-foot section of trunk into their gate and fence, and had to go out with a rake before the back yard got cleaned at all. Between those poles runs a steady, milder version of the same theme: the work happens, the coordination around it slips. That same September 2020 crew simply showed up rather than calling first. A September 2014 review liked the price and flagged a schedule change nobody phoned about plus sawdust left behind. An August 2014 birch job started four hours late. A December 2011 customer waited an extra week for wood to leave the front lawn. Its BBB page is an A+, and the trade is squarely what the company is built around: tree services, plant care, grounds management, disease and insect work, pruning and removal, turf. Weigh one thing above all — the written history stops in May 2021. Treat the older accounts as background, ask for recent local references, and get the schedule, the cleanup standard and the stump work written into the quote, because that is exactly where the complaints cluster.