Champagne's Energy Inc

Have utilized for nine years without any difficulty.

This company used to be great, but service has gone downhill since they sold out in 2020. I am on auto-fill and auto-pay, but they let my propane run out on a Saturday. When I called, customer service wasted time asking for my last invoice amount instead of helping. Even though it was their mistake, they refused an emergency weekend delivery and told me to wait until next week. They showed zero care for a loyal customer having guests over. I am now looking to cancel both my residential and commercial accounts.

Since Superior took over for Champagne Energy, the service and everything about this place has tanked. We finally discontinued our service with them in 2025 and 6 months later despite 7 phone calls, the tank was not picked up, we were never refunded for a 70% full tank and we have months of fines from our condo association for a tank being left on the property for months. Every phone call I make to Lisa, Rachael and Amber, I am promised a call back from Jerry, the manager. To this date, no phone call, no refund.

The worst company to order heating oil from. I ordered oil last week and they never gave me a delivery date. The following Monday, the driver came but didn't deliver because the backyard wasn't shoveled enough for his liking and left a passive-aggressive note on the door. Monday afternoon, I called back to tell them the snow removal had been done and he could come back for another delivery, but they still didn't give me a delivery date. Tuesday afternoon, late in the day, I called again because my oil level was low and I was worried about when he would return. The person on the phone (an elderly woman in her late sixties) kept interrupting me, was passive-aggressive, didn't want to hear my questions, and wouldn't let me finish my sentences. She kept repeating, in a curt and irritating manner, that she didn't have the drivers' schedules. I was a loyal customer of Dead River and Winter Wood Fuel in the past, and they always gave me the delivery date. I will go back to them from now on because Champagne Propane and Oil doesn't deserve any business, especially since their fees are very high. Furthermore, they told me to stay home and wait for the driver to check my tank, but I didn't know when he would come. When he finally arrived Thursday morning, he yelled at me to move my vehicle. Before delivering the oil, I asked him if he wanted to see my tank, and he said no!? And then he said, "Oops, I forgot?" Their employees are very disrespectful, and I sincerely hope they close down. They have no empathy or respect for people.

Have no delivered on auto 4 times now costing our small business $8,000 in sales+ due to not being able to bake in these days. Haven't even gotten a call back from customer loyalty despite being a customer for 3+ years. Awful company if you can use anyone else do it.