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In an August 2025 Google review, a customer wrote that they paid just under $10k for liners in two chimneys and a chimney cap, that the cap blew off in the first storm, and that when they called he told them it wasn't a big deal. The first rainstorm brought a leak inside that the reviewer said was destroying the drywall; after calls, emails and texts, he set a date a month out to come fix it and, the reviewer wrote, never showed up. Chimney Champs works from 751 Main St in Berlin, NH, and holds 2.9 stars from 12 Google ratings. In a June 2024 Google review, a customer wrote that they hired Chimney Champs to inspect and repair their chimney liner, that the inspection found it deteriorating, and that they replaced it and installed a new chimney cap despite a minor delay in the initial assessment. A May 2024 reviewer wrote that the company replaced the chimney liner in their home, that the crew showed them the condition of the old liner, and that the work was completed on time and within budget. In a March 2023 review, a customer wrote that they booked a chimney repointing they needed done immediately, and that in spite of some bad weather they still made it work. A January 2026 reviewer wrote that they have them come by every year. In an August 2023 Google review, a customer wrote that they paid for 5000 dollars of work and received 2500 of it in second hand chimney caps, and wrote that the Better Business Bureau gives the company an F. An October 2023 reviewer wrote that after an appointment was made, they never showed up or called, and that they waited four hours. In November 2022, a reviewer wrote that they were supposed to be at the property two weeks earlier, with no call and no answer to multiple messages.
We love chimney champs. We have them come by every year!
chim chumps replaced liners in two chimneys and told me that I needed to repoint them both. He also installed a chimney cap which blew off in the first storm. When I called and asked him to come replace it he told me it wasn't a big deal to have it blow off. -_- I am now very concerned that he didn't do any work correctly and my house is now in danger because of the nature of the work! All told it was just under $10k that I paid him. The first rainstorm came and the chimney is leaking inside destroying the drywall. I called, emailed, texted, over and over and over to no avail. Finally got through to him (maybe he answered by accident) and he said he would be out to fit it at a date that was a month out. That date is today and obviously he never showed up and is not answering my phone calls. As a business owner myself, I don't know how he is still in business. If I treated my customers like this, nobody would hire me!
I hired Chimney Champs to inspect and repair our chimney liner, and they did an exceptional job. The inspection revealed that the liner was deteriorating and could cause serious issues. They replaced it swiftly and also installed a new chimney cap to prevent further damage. Even with a minor delay in the initial assessment, their professionalism shone through. Great service overall, and I would highly recommend them.
Chimney Champs replaced the chimney liner in my home, and I couldn't be happier with their service. The old liner was in terrible shape, causing problems with the flue and overall chimney performance. The crew was knowledgeable and took the time to explain the process. They even showed me the condition of the old liner and the benefits of the new one. The work was completed on time and within budget. Great job!
I wish I could less than 1 star because after they contacted us and made an appointment, they never showed up or bother to call to tell us they were not showing. We waited for four hours for 1 thing or the other. No show no call. Worst customer service ever!
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1 change recorded — last scanned Oct 31, 2026.
