DISCOUNT FENCE

I contacted this company to do our fence thinking Mark would be professional enough to deliver what we agreed as to the date of completion. I had our yard fenced for the upcoming party. Mark assured me that privacy fence will be installed couple of days before the party. Lo and behold, the fence was installed a day before the party. Called up Mark's personal number as well as the office, both calls landed in deaf ears. I had to stop by the office to get updates and expressed my frustrations about the job. I had hired someone to help me set up the place for the party which did not materialize for there were folks around installing the fence. I ended up preparing the place myself, a waste of time and money. The privacy fence looks decent, but the service stressed me. I am pretty sure there are other fencing companies out there which are reliable.

Estimate omitted "cap" for across top of each panel [otherwise vertical grain T&G rots from moisture/rain]. Wanted extra charges for these caps saying they were not part of estimate. The cap omission is not an "industry practice" they said they follow in their Terms. They put panels directly on the ground [vs raised above to prevent rotting from ground moisture]. The panels were not installed level [sloping property line] vs "stepped". They did correct this at install. They Promised to return to raise panels off ground and never came back. These are "basic fence install standards" [my quote] not followed here. Make certain estimate has all required parts, post and panel caps, and installed level and not set on ground.

I am very surprised about some of these negative reviews I am seeing. I had my fence installed this week and for me it was a positive experience. My neighbor had used this company for the installation of their fence a few years back so I checked with them before hiring Discount Fence. A 4 man crew (Gabriel, Bryan, Abelardo & Daniel) started the installation on Tuesday and completed the job on Wednesday. They were courteous, efficient and professional. They listened and followed thru on my instructions on how I wanted the fence to lay in specific areas. Overall they made it a good experience. Love my fence and so do my neighbors. Thank you guys!

Called to order some fence supplies for a small project. First Mark said they don't provide supplies, just for their installs. I cut and pasted the language from his website that says they are the best provider of supplies in CT, including installation videos. He replied, sorry, my mistake, 100 section minimum (which is ridiculous- 100 sections, 10ft/section= 1000 ft minimum), how many do you need? When I got him on the phone, he said, oh yeah, cedar right, yeah I'm out of that and my supplier won't have until August. Fool me once..... Save your money, i felt dirty after this interaction, and looking at the other reviews, looks like i'm far from being alone.

dirt bag company screwed up job and owes me my money back. I tried multiple time to resolve this properly.