Doyon's Appliance

Doyon's Appliance says it has been a family-run North Shore fixture since 1950, and a Better Business Bureau filing lines up with that story, showing the business started in 1953 and was incorporated in 1956. It turns up here catalogued under bathroom remodeling, but nothing in its record backs that — every rating and review describes buying, delivering, installing, and servicing major appliances: refrigerators, washers and dryers, ranges, microwaves, dishwashers. The numbers run deep: 4.8 stars across 223 Google ratings, with reviews stretching back to 2021 across seven different sites. The last six months alone brought 19 new reviews, and the same names keep turning up — Kyle, Syed, and Chris among the salespeople credited for walking buyers through options without pushing a purchase, then a delivery crew that shows up on schedule and handles the install. One recent buyer describes the delivery team catching a slight dent on a new refrigerator door on their own and calling it in for replacement before being asked. It's also a listed member of the Gloucester Chamber of Commerce, though its Houzz page carries no reviews at all — nearly everything here comes from Google. Not every recent account holds up. One buyer says a refrigerator never worked right from the start, needed service more than six times over two years with two-week waits between visits, and went quiet on follow-up calls after the last technician warned it was unsafe to leave plugged in. It's a single account, but a specific and serious one, and worth raising before counting on any extended warranty sold alongside a purchase. Separately, its BBB file carries an A+ letter grade while the business itself is not BBB-accredited — two different things BBB is careful to distinguish. One older third-party listing puts its rating at 2.5 from 24 reviews, well below everything else here — likely a stale snapshot rather than a read on current service. For a North Shore household replacing a washer, range, or refrigerator without a trip to a big-box aisle, this is who neighbors keep naming for the sales conversation and the delivery day itself. Ask exactly what the service plan covers before you need it — that's the one place the story splits between a smooth purchase and a stuck one.