Garage Doors Plus

Garage Doors Plus is Chris — a Quincy-based garage door company holding an active Massachusetts home improvement contractor license — and the reviews split cleanly into two very different experiences depending on what you hire him for. For repairs, the record is remarkably consistent. Reviewers describe him showing up same-day or within hours for broken springs, dead openers, and doors off track — flagged down on the road in one account, called back within minutes on a weekend in another. A 2025 review described a 20-plus-year-old Chamberlain opener diagnosed and fixed the same day it was called in. Another 2025 review described a snapped spring on a 13-year-old door fixed, then a motor replacement the following year, both times with what the reviewer called superior communication. This year's reviews keep that pattern going: prompt, professional, fixed fast. New installations are a different story. Across at least seven reviews stretching from 2021 through early 2026, customers describe paying a deposit — sometimes $500, sometimes $1,000 — for a new door, then having Chris go silent: no calls returned, no door delivered, promised dates missed with no explanation. A January 2026 review said he disappeared for weeks after taking a deposit, forcing the customer to hire someone else and, eight months later, still chase a refund. A 2023 review described a repair invoice for $2,400 that the customer called outright theft. A 2024 review said the reviewer still had no lock on their garage door 13 months after installation, after what they called countless missed promises to come back. The Better Business Bureau lists the company at a B- grade with one complaint on file. Garage Doors Plus looks like a safe, fast call for a repair — a broken spring, a dead opener, a door off its track. For a new door installation, the record shows a real, recurring risk of a deposit going into a long silence; get everything in writing, pay as little upfront as possible, and confirm a firm delivery date and communication plan before handing over any money.