Gentle Giant Moving Company

Gentle Giant says on its own site that it's been "making moving easy since 1980," and the scale backs that history up — BBB records place the company's start at exactly that year, with 46 years in business and an A+ rating out of its Beverly, MA branch. This isn't a two-person outfit: the company runs branches from Boston to Providence to Seattle, and Trustpilot describes it plainly as a national mover headquartered in Somerville. The volume of positive feedback in the last several years is hard to match locally: 122 Google ratings averaging 4.9, and 104 reviews since 2022 spread across six different sites, with 13 more in the last six months and none of them negative. The specifics that keep surfacing: a crew that added a truck and a second day rather than rush an under-estimated 2,800-square-foot house move, and coordinators who arrange city-move logistics like parking permits and street closures before the truck even arrives. It isn't spotless. The BBB's own featured reviews include an allegation that a fill-in crew member stole from a customer and a separate complaint about damaged furniture with an unresponsive follow-up — a real contrast to the top-line A+ grade, which BBB notes is calculated without factoring in customer reviews at all. Trustpilot's score runs noticeably cooler than Google's, and one older review flagged a steep charge, over $100, just to have a crew show up for a job barely a mile from the office, before any loading fee. For a bigger or long-distance move where scale, insurance paperwork, and coordinated logistics matter, this is a company with the depth of history to back its confidence. Given the gap between its top-line grade and its BBB complaint history, it's worth asking directly about crew vetting and getting the full cost breakdown, including any show-up or minimum charge, in writing before booking.