Gentle Giant Moving Company
Regional · 44 York Ave, Randolph, MA 02368, USA
Their work
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Verified record
- A+ BBB ratingAccredited business
- 39 reviews in the last 6 monthsNo negatives
- 12 customer photosOf completed work
Highlights
- Repeat customers — reviewers cite second, third, even sixth moves with the company
- Careful with fragile items — recent reviews cite pianos, artwork, oversized furniture handled undamaged
- Handles complex logistics — one move split a 19-room house three ways over four days
- Estimate overages — one recent review said traffic, not the crew, pushed the bill past quote
Gentle Giant, based in Randolph, turns up in review after review as someone's second, third, or even sixth move -- reviewers keep coming back, which says more than any single five-star post could. Across 255 Google ratings the average sits at 4.9, and BBB carries the company at an A+. The specifics from the last few months back that pattern up. One review describes a crew walking a friend's oversized couch down a narrow, twisting staircase without a mark on it; another recounts splitting a 19-room house's contents three ways -- a temporary apartment, local storage, and long-term warehouse space -- over four days. A separate move built around a piano and fine art got the same treatment other reviewers describe: careful wrapping, patient handling, and a crew that tracks every box through to unpacking. Several reviews mention crews staying communicative through multi-stop jobs, including one where the team met the customer at a storage unit before the final delivery. Thirty-nine reviews have posted in the last six months, and none of them are negative -- the pattern holds from small local jobs up through full-house, multi-day relocations. The one thing worth asking about: a recent reviewer's final bill ran over the original estimate because of traffic between the old and new address, not anything the crew did, so it's worth clarifying up front how time-based billing treats delays outside the movers' control. This reads like the call for a move with real complexity -- multiple stops, fragile or oversized pieces, a tight staircase -- more than a simple one-truck job. Confirm how the estimate handles travel time before booking; the rest of the process looks well worn-in.
Read the comments
Most recent comments
- 5.0Jul 18, 2026
Second time using Gentle Giant for a big 4+ bedroom move. They were on time, brought a full crew, took great care with our stuff, and were very accommodating about placing and moving big items. We went a bit over the estimate, but for reasons outside their control, namely terrible traffic between pickup and drop off. Don't try moving north of Boston on a Friday afternoon in the summer. Would definitely hire again.
— Billy O!View on Google Reviews ↗ - 5.0Jul 17, 2026
Aaron, Lulu and Galin did a very careful packing job for us and were very mindful of loading our items so as not to damage our floors. They were also great at inventory and communication! The crew that arrived the following day, led by Casey, was also very efficient and respectful of our space. This is all in stark contrast to a different moving company we used for a partial move last year, so thank you for providing a much, much better quality of service!
— Tracy HeibeckView on Google Reviews ↗ - 5.0Jul 17, 2026
Robert, Joel and Kevin were amazing during what was a very stressful time for us. They were so patient and accommodating, especially with my elderly mother. We ran into a hold up where we didn’t meet the truck until an hour or more after we wanted to and the team just took it in stride, getting everything situated until we arrived. And they went above and beyond moving the furniture around just the way my mother wanted it in her new space. We can never say enough good things about Gentle Giant, we’ve hired them several times now (even years ago for a work move) and the experience has always been professional and smooth from the first call to the finish. Also want to recognize John and Patrick in the office for always being so responsive and helpful with our many questions at the start. Sincere thank you to everyone at Gentle Giant!
— K KavanaghView on Google Reviews ↗ - 5.0Jul 16, 2026
Aidan, Matt, Chris, and Claude did an excellent job with my move to a new state. They arrived right on time, worked extremely quickly and efficiently, and took great care of all of my items. Everything was accounted for and left in good condition. They went above and beyond what they had to do and made sure I was well taken care of.
— Jamie HintsonView on Google Reviews ↗ - 5.0Jul 14, 2026
We used Gentle Giant to move all the furniture and treasures we accumulated in a house on Cape Cod that we sadly had to sell. They packed everything so carefully and labeled everything clearly. They had their system down pat and could assemble and reassemble our pieces in their truck and then our storage place in a matter of a few hours! Connor, the Crew Leader, was extremely informative, professional and gave excellent packing and unpacking advice throughout. The rest of the Team: Evan, Josh, Josh, Christian and Paul were so quick, efficient, pleasant and friendly that I would 100% request them again for our next move!
— Marcela NoonanView on Google Reviews ↗
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Update history
Added 228 new comments, added 47 new photos, established rating 4.5
- behind the score: Estimate overages — one recent review said traffic, not the crew, pushed the bill past quote
What does a move cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Gentle Giant Moving Company. Use it to sanity-check bids, then get the real number in writing.
Flights without an elevator, counting both ends.
Estimated range
$900 – $1,700
Typical move around $1,300