GerrityStone

GerrityStone is a Wilmington stone fabricator that homeowners and remodeling contractors bring in specifically for granite, quartz and other stone countertops — sold through its own showroom as well as through Home Depot's countertop program. Its Massachusetts home improvement contractor registration is active, and the story that comes through in 133 reviews going back to 2013 is one of a showroom-heavy sales process (staff regularly named — Mike Germano, Tonia, Niccole Capuano, Sara Costoso, Tammy, Leslie and others) followed by templating, fabrication and installation. The bulk of the record is strongly positive and specific: customers describe seeing their actual slab before it's cut, laser-measured templating, and installers who work cleanly and quickly, often finishing sooner than scheduled. One customer called back 15 years after their original install for a seam touch-up, and said Nelson repaired it so it looked better than new — the kind of detail that speaks to a shop that's been doing this a long time and stands behind older work. Google shows 4.4★ across 186 ratings; Houzz, a much smaller sample, runs cooler at 3.3★ from 7. Set against that is a real, recurring cluster of serious complaints, not a single outlier. A 2026 review described installers jamming a countertop into place rather than trimming it, leaving walls and cabinets that needed to be patched and refinished, with little response from management afterward. A 2024 review reported a countertop installed crooked and a damaged wall the crew tried to leave without mentioning. Another 2024 review said a templating mistake left no room for a sink faucet and the company refused to fix it, leaving the customer without a working kitchen sink for over a week. A 2025 Houzz review said new stains bled through a countertop the day after installation and the company blamed the customer's cleaning products, then went quiet. Further back, in 2023, a customer said a $17,000 Cambria quartz order arrived broken at the warehouse and the general manager offered to install the broken pieces with an added seam, or a $250 gift certificate — and in 2025, one reviewer alleged a worker stole from their home and the company called them a liar when they raised it. Worth knowing before booking: this is a component specialist — the countertop, not the surrounding cabinetry or full room — so it fits best as one piece of a larger kitchen or bathroom project someone else is coordinating, or a standalone counter swap. Most projects by far go smoothly and the sales/templating experience gets consistent praise, but when something does go wrong — a damage claim, a fabrication error — several reviewers describe a slow or dismissive response from management. It's worth asking directly, before signing, how they'd handle a mistake or damage claim.