Gilbane Building Company

Gilbane Building Company's Boston office sits at 10 Channel Center St, one of dozens of locations under a firm headquartered in Providence, RI. Gilbane traces itself back to 1870 and says the same family still runs it, now in its sixth generation. It describes its own work as global construction management, design-build, and facilities-related solutions for commercial, healthcare, and education clients — not residential remodeling. The paper trail is heavier on credentials than on customer accounts. Its Boston listing carries a Better Business Bureau A+ grade, though Gilbane isn't a BBB-accredited business and the profile shows no reviews or complaint history to check. Google shows 4.6 out of 5, but from only five ratings, and the one written comment on file is a vendor pitching branded apparel rather than anyone describing actual construction work. A separate Comparably-tracked Net Promoter Score puts things very differently: just 12, with 36% detractors against 48% promoters — a far rockier read than the star rating implies. Boston Chamber of Commerce membership is about the only other item on record. There isn't a written trail of project-level feedback to weigh those numbers against. Anyone sizing them up should ask directly for references from a recent, comparably scoped job, since the public reviews here don't offer much either way. Gilbane is built for large institutional and commercial builds, not a single-family remodel — worth confirming upfront that your project's scope and scale is something they'd actually staff for.