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A cracked pane, a branch through a window, a shower door for a new bathroom: Glass Express Solutions, a Darien glass shop, is who these customers called. The company says it has served "the CT/NY/NJ areas" for over eight years with residential and commercial glass and mirror work, and offers free estimates. A January 2025 Google reviewer had two bathrooms remodeled with custom shower doors, hardware color-matched to champagne bronze fixtures, and antique mirrors in a linen cabinet. Another January 2025 reviewer says David and his team measured and delivered a shower door four days later. In an October 2024 review, a customer swapped a framed shower door for a frameless one within a week, with Vanessa answering questions along the way. A September 2023 reviewer needed the enclosure re-measured after making changes and had it installed in about two and a half weeks. In a January 2024 Thumbtack review, a customer whose window was broken by a branch says other companies insisted on a full window replacement, while this company replaced only the glass, at the time of the free estimate. A January 2025 reviewer had a cracked pane replaced the day after calling. A May 2026 Thumbtack customer had screens replaced in an hour after months of trying to get anyone to answer the phone. An October 2026 Thumbtack reviewer says the company was unresponsive despite repeated attempts to reach it. In a December 2025 Google review, a customer says a shower door was not measured or installed properly, does not close all the way, and the company would not come look at it without charging hundreds of dollars for the visit. An August 2025 reviewer says that after a month of calls and two measuring visits, the company declined to replace the weather strips on a sliding door as too small a job. In a March 2023 review, a customer paid $180 for glass in an old wood window sash, found the glazing lumpy and sloppy, and was charged another 4% for paying by credit card. Glass Express Solutions LLC holds an active Connecticut home improvement contractor registration, HIC.0660793. Its Better Business Bureau grade is A+. On Google it shows 4.6 stars from 54 ratings, and on Thumbtack 5.0 from 24.
They are completely unresponsive despite reaching out to them multiple times
I would hire again in a minute. Handled my issue with speed care and craftsmanship very happy with them.
Finally after trying for months to get someone to even answer a phone call, the screens that needed replacement are done. Glass Express was the first to contact me, kept in touch, arrived on time and in an hour the job was complete. I will call on them again the next time my three cats attack the screened keeping them indoors.
I would highly recommend their services. David responded quickly when I first reached out, scheduled a visit with another technician within 24 hours and the work was completed thoroughly same day. I’ll definitely use their services again
The service is excellent! Professional service and fast.
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1 change recorded — last scanned Oct 14, 2026.
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