Gunite Pool Renovators

Gunite Pool Renovators is a pool renovation and resurfacing specialist run by David Freeman and his brother Mark, working on gunite pools -- tile, coping, plastering, and full resurfacing -- along with related masonry, hardscaping, and concrete decking. The Better Business Bureau gives the company an A grade and lists it as accredited, and Google shows a 4.7-star aggregate from 85 ratings. The last several months have brought a strong run of detailed, positive reviews: 35 reviews since roughly March 2026, with only one negative among them. Customers describe full renovations -- stripping and replacing tile, coping and plaster on pools decades old -- with crews reviewers call hard-working, clean, and coordinated across multiple trades on one job. David himself comes up by name repeatedly for staying responsive and explaining the process, and several reviewers specifically praised fair or competitive pricing and quotes that matched the final bill. Weather delays are mentioned more than once, but reviewers generally describe the company communicating through them rather than going quiet. That current run sits alongside a real pattern of serious complaints from 2024 and 2025 worth knowing about. In a 2025 review, a customer said they paid $15,000 for a renovation that was left with only tile and drilling completed, and that the company took additional months to schedule a return visit that never happened. Another 2025 review described a job finishing two and a half months late with David largely unresponsive during that stretch. A 2024 review said the company didn't satisfy its contract and that the resulting neglect may have caused longer-term problems. The Better Business Bureau separately shows three complaints on file, and an undated BBB review describes a pool demoed in April with the renovation dragging into August amid repeated rescheduling. Most recently, a 2-star review from late July 2026 said a full renovation didn't deliver the quality workmanship and professional communication the customer expected for the money invested. Given both patterns are real and recent, the smart approach for a full renovation is to get a written timeline and payment schedule tied to completed milestones before signing, and to ask directly how the company handles a project that runs long.