H2O Irrigation

Unprofessional, charged me for a repair but it was never fixed. I was left with a leaking drip zone, loosing water. When I called I got runaround from the office. They just did not feel as they have any responsibility to their customer. Response to the owner who stated my review did not provide a full picture. Here it is with my multiple attempts to seek a remedy from your failed services. Also please be advised you NEVER issued a FULL REFUND TO ME. You simply did not respond and you did not correct the problem. Please be advised it was your staff who gave me runaround while I was loosing a water through the same drip zone, this was also confirmed by my new irrigation specialist. Your company charged me previously for the same drip zone, last time your tech came looked over the entire system , charged me, and the very same day my drip zone was loosing a water. I contacted your company multiple times until you finally called me back. You advised you will be coming the next day to fix the issue. Later that day your office called and told me you will not be coming because you don’t have time. You left me over the weekend with a leaking drip zone and did not care I was loosing a water. Pictures attached. Your staff desperately needs training in customer service and support. If anyone was disrespected it was me the customer. It seems to me your staff has a difficulty with accepting criticism when they fail but you as the owner are very quick to blame the customer. It is your staff that failed to fix the problem leaving me effectively with leaky drip zone. It is your staff that for the second time, after completing a full check up, left me with a steady stream of water coming out of the same drip zone. What remedy have you implemented? I had to call back few times until somebody decided to call me, schedule the repair for the next day and cancel the next day telling me you did not have time to correct your mistake. How disrespectful and careless can you get. Just to bring it to your attention your business office staff had a difficulty with issuing bill to me couple of seasons ago. I was the one who keep calling your office trying to provide different ways for your staff to send be the bill so that I could pay. Your business office staff made a comment stating that he wished all customers were like me, calling to ensure my bill is paid. It was not me but your staff that failed starting with 3 technicians over a span of 2 seasons, your office staff who failed to address the issue in a timely manner. Yet, you are here again pushing the blame on the customer. Here is the email I sent asking for help and I had to call you the next day because no one responded: “ Good Evening, I am contacting you this evening as a follow up to the morning service visit. I was advised all zones were checked and everything was working. Watering schedule was set up by your team with drip zone timing set to OFF. When I returned this evening my drip zone was leaking all the way to the street, pictures attached. I am not a happy camper at this moment. When your team was here this morning I was advised that zone 7 or 8 was not working, so the team checked and stated it was now operational. Previously, in the spring after opening my system post winter time, I called and stated I had an issue with a leaking drip zone. Loss of water. This should have been noticed by your team during the April 2025 opening appointment. It was not. The following day you sent a team that checked the problem and you fixed it. Please see the invoice paid below. As per pictures from April of 2025, it shows leak from the area of a drip zone, the very same one that now I have a leak again, after your team was here this morning. Please see the pictures below. Please, explain to me what is happening and sent a team ASAP.” I also genuinely wished the best to your business as I already have a new irrigation company who closed last season for me after you failed me.

We have a homeowners association with an irrigation system that has been in need of improvements. H2O has come on board and with their knowledge and suggestions we are getting there. H2O understands that we need to work within our budget and is very helpful in that respect. Communication with the onsite technicians and with the office is very good. With their help we will get our system to where it should be.

Awesome job as usual

Working with H2O has been a pleasure. Their team is not only knowledgeable in their field but also very supportive and professional. They took the time to understand our homeowners association's unique needs and developed a tailored plan with a result that exceeded our expectations. I highly recommend H2O for anyone seeking irrigation solutions and exceptional customer service.