Icon West Corporation

Icon West Corporation is an electrical contractor whose website lists a service area of Springfield, Chicopee, Holyoke, Longmeadow, West Springfield, Agawam, East Longmeadow and Hampden. Its website says electrical work booked through NewPath Power is performed under Icon West, which it says has been servicing and installing power for Western MA since 1997. It holds an A+ grade from the Better Business Bureau and 4.7 stars from 17 ratings on Thumbtack. A customer with trouble with their fire alarms said Kyle arrived on time the next day, diagnosed the issue and installed the replacements the same day. After landscapers destroyed a light post, a customer said Newpath responded within minutes and had a new light post installed within hours. A customer who needed a light put in their shower said Kyle gave a quote and did the job quickly. A customer who had wiring and lighting done in their basement said the owner completed the job within two days of contact. A customer identified Kyle as the owner and said the basement work he did came out great. A customer praised the company's work on their outdoor lighting and security camera setup. A customer with a home in Hampden said Icon West helped with layout ideas during their kitchen renovation plans. A Thumbtack customer said Kyle did the work at what they considered a very fair price and kept them updated on timelines, and a customer said Kyle came out for an eval on a Sunday. A customer said they made a confirmed appointment for the next day, no one showed up, and when they called, he said he forgot.