Indresano Corporation

We hired Indresano to install a patio including a gas grill and gas fire pit. We've done major construction projects before. We gutted a house down to the studs and redid it adding a dormer. We did another project where we removed three sides of our house and added a full basement with two-story additions all around. For these projects, we were quoted the total cost in advance. With Indresano, the contract excluded essential things like connecting gas to the grill and fire pit, hooking up electrical to the outlets and lights, and repair of our irrigation system which was badly damaged during the demolition for the patio. Overall, these costs were unknown but we expected them to be reasonable. We ended up paying $14,000 so that our grill and fire pit had gas, more than $1,500 for the electrical work to make the lights and outlets functional, and more than $5,000 to have our irrigation system repaired. For the irrigation system repair, we would have expected this would have been done at cost rather than Indresano using the damage that they had caused as another opportunity for profit. In terms of the gas line, the plumber wanted to run it through our house but was overruled by Indresano. When I asked the plumber about this he said he was just doing what he had been told. They ended up trenching the gas line through our front yard, around the side, and into the back yard. Over 100 feet of buried gas line about a foot and a half below the surface. Since this work was not done by National Grid, this gas line is not on any Dig Safe map. Hitting a gas line while digging poses serious dangers, including explosions, fires, and potential injury or death. Timeliness and communication was also an issue. Our job started in November and didn't end until the following July. There were weeks at a time when no work was being done on our job while other jobs were being worked on. Texts went unanswered for days. Our front lawn was damaged from the trenching for the gas line and we made it clear that we did not want patching with sod, just seeding. We ended up with hydroseeding but they also installed left over sod from another job. Even after complaining about the sod and reminding them we did not want it, they showed up the next day wanting to install more sod. The sod didn't take and turned brown within a week. I couldn't get a timely response by both email or text in terms of when this would be fixed and didn't want it to wait for weeks knowing the delays in getting work done, so I ended up having to take up hundreds of pounds of sod, bringing it to the dump, adding and amending the soil, and doing the seeding myself. Some of the workmanship was subpar. The plate for the control for our fire pit wasn't properly seated in the stone mortise so one end was sticking up. Also, one of the curb stones was noticeably narrower than every other one. These two things were reasonably corrected but only after they were pointed out. I would not expect a skilled worker to leave something done poorly rather than doing it professionally the first time. So, overall, I would not recommend Indresano. If we were going to do this again we would look for a contractor with the knowledge and experience to do the entire project and not just the masonry and landscaping. As with every project, the first and probably most important step is setting a budget. If we had known that the excluded costs would be more than $20,000 we would have adjusted our budget accordingly.

Excelente

Pretty simple reason for the one star. Contacted Indresano and clearly outlined I was looking for one time mulch spreading, shrub trimming. A sizable job mulching about 100 yards total of garden beds. Shrubs made up another 80 yards at 15ft tall. After the rep came out to quote me on it and wasted my time walking through all this I got a text two days later that they will only work for me if I agree to full services. If that is the business model that is fine but it is not on the website, not told to customers when they call back, and not taught to their new reps either apparently. Nothing against the rep who was very polite walking through all this. Clearly just bad management and communication. If you need one time services I would suggest looking elsewhere. They don't want your business.

Pete, Matt, Jenn and Company were fantastic in transforming our plain, boring yard into a welcoming outdoor escape. The attention to detail, the communication, the quality of work and expertise are second to none. Not only did they provide so much of the design and labor, they also helped manage other vendors to ensure that all of our needs were met and the project was completed.

I have used 3 landscapers over the last 11 years and am pretty particular and think Indresano does a great job. Pete Indresano cares and wants to do a good job. They redid my driveway and entire front yard and did a great job. The work quality was excellent and precise. They also do my landscaping including mowing and flower pots and overall I am very with them.