Local business · Brookline, MALocal business · 1423 Beacon St, Brookline, MA 02446, USA
Verified record
Kingston is a Brookline office where the reviews read like a roll call — Emily, Cole, Taylor, Jessica, Sami, Ian, Adam — and the same words keep coming back: responsive, patient, available. Across 349 Google ratings the average is 4.9, and the last six months alone brought 35 reviews with one negative among them. The specifics are what make that credible. A fellow agent wrote in July 2026 that Cole Yee makes lease transactions seamless for both sides. A buyer said in August 2025 that Sam spent months on the search and then gave usable advice through negotiation. On the sales side, a client described Adam suggesting the pricing, coordinating minor repairs and personally running the open houses on family properties, with one selling over asking and the other at full price; another switched from an agent of five years and had an accepted offer on the house they wanted. Two things cut the other way, and both are worth raising before signing anything. The first is money at the application stage. A November 2025 reviewer said they were pushed to apply immediately because the apartment would likely be gone, were approved days later, then asked to withdraw — and were refused a refund of a holding fee equal to one month's rent. They called the policy exploitative; the useful part for you is knowing it exists and getting the terms in writing. The second is the management side. In March 2026 a tenant in a Kingston-managed building wrote that nothing was maintained proactively and that problems drew bandaid fixes or none at all. That is a different experience from the one the rental and sales clients describe, and it is the one to probe if the building itself is Kingston-managed. The Better Business Bureau grades the firm C+ with one complaint on file — a wide gap from the 4.9 on Google, and the sort of split worth a direct question. For a Boston apartment search this is a strong call: quick showings, real communication, and agents who chase landlords on your behalf show up again and again in current reviews. Before money moves, get the holding-fee terms and refund conditions in writing, and if the building is Kingston-managed, ask how maintenance requests are handled and how quickly.
““The Boston market moves so fast that apartments can get rented within hours,” said Emily Downs, a real estate professional with Kingston Real Estate & Management in Brookline.”
Emily was so helpful with my entire process!! She was super knowledgeable on available listings, super patient while we decided and always available to answer our millions of questions. I would recommend Emily to anyone I know looking for a property in the Boston area!
As a fellow agent, it's so refreshing to work with someone as competent and friendly as Cole Yee. He personally helps make our deal transactions seamless and the entire lease process easy for all parties involved. Have done multiple deals with him, and hopeful to do many more!!!
From Renter to Owner- Years and years ago, I moved to Boston from Ohio with zero local knowledge and no idea what I was doing. Adam was my Broker then, and he made an out of state, Midwesterner feel like she actually had a plan. Turns out he's from the Midwest too, and that shared background made everything feel a little more personal from the start. Over the years, Adam went so far beyond "find apartment." He helped me navigate a genuinely difficult roommate situation with patience and good advice. He was always on top of apartment issues before they became bigger problems. And honestly, he's just always been a message away whether I had a quick question or needed real advice. He made time for it, even years after I'd signed a lease. By the time I was ready to buy my first home in 2023, I wasn't just working with a Broker/Realtor, I was working with someone who'd spent years earning genuine trust. He and his network made a notoriously stressful process feel manageable and even easy at times. His knowledge of the neighborhoods and surrounding areas made a real difference in finding the right place. This review is about ten years late, but Adam, thank you. You didn't just help me find places to live, you helped me build a home and a life here. Anyone lucky enough to work with you is in excellent hands.
Emily was incredible in helping us find a place to live! She is very knowledgeable on the area, the property- you can really tell she put the time and effort into our search as if she was moving there herself. Kingston has shown a real team effort to make sure the move in process is seamless and we couldn't be more excited!
Emily demonstrated professionalism, kindness, and was very responsive when we reached out with questions/concerns throughout the rental process. We would definitely work with her again!
Specializes in
Also offers
Service area
Languages
Added 277 new comments, added 47 new photos, established rating 4.0
4.4140 reviews
4.4132 reviews
4.4106 reviews
4.472 reviews