KOHLER Store by Supply New England

KOHLER Store by Supply New England is a KOHLER-branded showroom at 7 Tide St in Boston, run through a partnership between KOHLER and Supply New England that pairs the showroom floor with full kitchen and bath design services. Its role centers on choosing and buying fixtures — sinks, faucets, showers, vanities — with design consultants walking customers through the selection, rather than swinging a hammer itself. The most recent review on file, from March 2026, is a hard one: a customer says they paid for a bathroom renovation that was never finished, after a promised three-week job stretched to six months, with staff the reviewer describes as not knowing what they were doing. That sits against a long, heavily positive record — 4.7 stars across 80 Google ratings, 4.9 across 28 on Houzz, plus ten Houzz Awards and three Houzz badges — and the same handful of design consultants get named and thanked in reviews stretching back years. A February 2026 reviewer's entire comment was a thank-you to a staffer named Vincent for the customer service. One detailed complaint doesn't erase years of consistent naming-and-thanking of specific staff, but it's worth asking directly about who is actually on the hook for finishing installation work — the store, or an outside contractor — before treating this as more than a fixture purchase with design help. It looks like a solid stop for picking KOHLER-line fixtures with real design guidance behind the choice; get any installation timeline and scope of responsibility in writing before assuming they'll see a full renovation through.