Local business · Newport, NHLocal business · Newport, NH
Verified record
Lake Sunapee Plumbing & Heating's New Hampshire plumber license, number MBE0003543, held by Lake Sunapee Plumbing & Heating, LLC, is active on the state registry. A Reddit commenter in r/newhampshire said they had to call the company out for 3 visits when it put in a new fuel tank. A 2013 customer said the company researched a furnace issue with the manufacturer instead of replacing an entire panel, and fixed it quickly and more economically. That 2013 customer said the company also answered a middle-of-the-night call for a water heater that went bad, and had a new one installed within two hours. A 2012 customer said they had the company do boiler preventive maintenance and improve the controls, and that the work was explained to them. A 2016 customer said they got a free estimate, the project was completed in a little over a day, and the final cost was within the estimate. A 2017 customer said a trap came loose twice and flooded their bathroom, that it took 3 trips to get it secure, and that the office threatened small claims court over an $88 bill for the third visit. A 2016 customer accused owner Randy Wiley of underbidding, overcharging and leaving work incomplete, and said he sued them. A 2014 customer said a contracted mini split system took several more weeks to get working after the install.
“Lake Sunapee Plumbing and Heating was not the best experience for me. Seems like two younger guys that don't have much care for the work they do. Had to call them out for 3 visits when they put in a new fuel tank.”
The repairs done by Lake Sunapee went very well and a professinal service provided; we have no complaints for this company.
Not well! A couple months later the trap came loose and our bathroom was flooded. We called and they sent a plumber who again "tightened the trap" and said it wouldn't be a problem anymore. But it was a problem! Another couple months and the trap loosened and the bathroom floods again. I called them and said to send someone that could fix the problem and I made it clear that I wanted someone who could really fix the problem. A different plumber came and replaced the trap with a new trap and it is now secure; but it took 3 trips and two flooded bathroom floors to get it done. They've sent a bill for $88 for the 3rd visit which I'm disputing. When I called their office and asked to speak to the owner, Randy Willey, the office mgr said he left the billing and paperwork to them and refused to transfer call to him or to ask him to call. She then threatened to take us to small claims court over the bill.
Great! They were prompt and curteous. They gave me a free estimate and then came back to complete the job. They answered all my questions. Project was completed in a little over a day. We have 5 heating zones. Final cost was within the estimate given. I have other projects that I plan to use them for.
BEWARE. Randy Wiley at Lake Sunapee Heating LLC is as deceptive, dishonest & unscrupulous as they come. He underbids on jobs to win them, overcharges on the invoice, leaves work incomplete, and won't hesitate to take YOU to court to fight for his nonsense inflated invoices. <br>On our job, he did all of the above. First time I've ever had a contractor not finish the job and sue <i>me</i>. I should have known, when I met him, we talked briefly but he mentioned suing people and how easy it is... 'Just pay the $95 fee', he told me. Wow, I should have run from this company. Note, the courthouse is 1 mile from his office. It may as well <i>be</i> his office. When I attended, the judge knew him FROM SIGHT and I was one of THREE lawsuits he had filed for THAT DAY. He fills his days playing the courtroom like Vegas, betting $95 that defendants won't show & he'll be awarded judgements. <br>Don't trust Randy Wiley or Lake Sunapee Heating LLC. He's happy to lie, leave the job unfinished, overcharge, and then sue you. An additional note - the lawsuit came immediately after I appealed to the BBB for resolution. He's so protective of his fabricated BBB A+ rating, he will sue you to protect it (BBB doesn't get involved when the case goes to court, and since he sues everybody who complains, no complaints make it through to the BBB). <br>He is incapable of communicating anything to his workers, so if he quotes the job, his workers will have no idea what their task is when they arrive - beware. Beware, beware, beware. There's a lot of heating and cooling companies out there, PLEASE consider choosing someone else. <br> <br> <br> <br> <br>
They're reliable. They come in a timely manner and they pretty much come anytime. If there's any kind of issue, they'll show up. They seem experienced and knowledgeable. It was reasonable, otherwise we would be looking for somebody else.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Oct 18, 2026.
Typical New Hampshire range for this kind of work, from regional averages — not a quote from Lake Sunapee Plumbing & Heating LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$240 – $580
Typical plumbing job around $410
