Long Home, based in Taunton, is a large regional home-improvement company selling and installing roofs, bathroom conversions, and a handful of other big-ticket projects — the kind of business whose door-to-door reps show up by first name in review after review of its 928-review history. The volume is enormous: 4.7 stars on Google from 2,838 ratings, 4.7 on Best Pick Reports from 2,179, and 4.9 on Thumbtack.
When a job is described start to finish, it's often a good one — bathroom crews get called skilled, respectful, and clean, with two-shower, two-toilet remodels completed in a couple of days, and reps like Jerry and Chris are repeatedly singled out for thorough, unhurried walkthroughs before any work begins.
But the sales process is the recurring sore spot in the written record, and it isn't a one-off. In a 2023 review, a homeowner described a salesman quoting $100,000 for a roof, dropping to $60,000 only if signed on the spot, then leaving angrily when refused. In a 2024 review, another homeowner was quoted $37,000 against an $18,000 competing bid, discounted twice under pushback to $24,588. A second 2024 review and a March 2026 review describe the identical pattern — an inflated opening number, a call to a "superior," and a same-day discount contingent on signing immediately. That's the same script recurring across four separate years, not an isolated bad rep. More recently, a July 2026 review described a tub-and-flooring job running weeks past its stated scope, and a May 2026 review described a portable toilet left on a customer's lawn for weeks with no response; a July 2026 reviewer described being asked who else was on their mortgage before the company would schedule an estimate, which they experienced as discriminatory.
Long Home holds Massachusetts contractor licenses listed on its BBB profile (expiring 2027) and carries BBB accreditation with an A+ grade. For a straightforward bathroom conversion this is a high-volume operation that often executes well — but for a roof, go in with a firm number from competing bids, get everything in writing, and don't let same-day pressure move you.
