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Merit Pools & Spas sells and services pools and spas out of Hallowell. On its website, the company says it has served homeowners across Augusta and Central Maine for more than 40 years, providing pools, spas, water care products and pool services. A recent customer said service technicians replaced the skimmer on their pool. A recent customer said Brian and his son installed a new liner. A recent customer who had two emergencies said the company came over immediately and repaired the problem. A 2026 customer wrote that the company had opened and closed their pool for eight years, replaced the liner, and put in a new variable speed pump and cartridge filter. In a 2025 review, a customer said a small tear in a liner, reported late on a Sunday, was patched on Monday. A 2024 customer said a plunge pool was installed and that, when ledge turned up during the installation, the quote to remove it was accurate and fair. A 2022 customer wrote that the company worked through slate and earth issues requiring heavy equipment during a pool install. The same 2022 customer said the company answered more than 25 upkeep and repair texts within 10 minutes. A 2025 customer said the company would not service an out-of-warranty spa because it no longer sold that brand, then declined the work after the customer ordered a gasket from the manufacturer. In a 2024 review, a customer said they called over a dozen times about a replacement liner and the liner contact never called back. In an update to that 2024 review, the customer wrote that Bryan told them the company has a policy of not doing business with anyone who gives a negative review online. A 2024 customer who asked for a price on a pool and spa said no call came after almost five weeks. A 2022 customer said the pool was still not clear a month after a new sand filter was installed, and that the company refused to acknowledge the filter was not working.
I have to say that I received excellent customer service from Angela this week when I went to the store with an issue that was not related to anything I purchased from them. She spent time explaining what could be wrong and gave me suggestions that worked. She is very knowledgeable. Thank you again for helping me.
Service technicians arrived and did a fantastic job replacing the skimmer on my pool. I'm so glad I did not attempt it myself. Thankyou!
Thank you Merit Pools in Hallowell . Great people to work with. Angela was so helpful . Brian and his son installed the new liner and were so professional and they work great together. Highly recommend !! Pictures are from before during and afterwards. I have several happy Grandchildren !!
Great service, had tw0 emergencies,came over immediately repaired the problem, no waiting, all is well.
So many great things to say about the crew at Merit. They’ve opened and closed my pool for eight years now and never an issue. They replaced the liner and the pool became like new. Had them put in a new variable speed energy efficient pump and cartridge filter and the pool is so easy to maintain!! They are always so helpful and courteous and always available! Ben, Brian, Dana and the rest of the crew have always been a godsend as they know the pool almost better than I do! The ONLY pool company to do business with in the state! Highly recommend!!!
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1 change recorded — last scanned Oct 31, 2026.
Typical Maine range for this kind of work, from regional averages — not a quote from MERIT POOLS & SPAS. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$260 – $530
Typical pool service visit around $400
