Merry Maids of Worcester

Merry Maids of Worcester handles recurring house cleaning as well as larger one-time cleans. Its website identifies the business as a Spencer franchise of the national Merry Maids brand, serving Spencer, Worcester and surrounding towns, with deep cleaning and move-in and move-out services. Google showed a 4.9-star average from 81 ratings in August 2026. Recent customers praise individual cleaners by name. An August 2026 reviewer described Kristian’s cleaning as thorough and said everything was sparkling. A June reviewer was pleased with the cleaning of their whole downstairs; a May customer praised Lynn and Desi’s work together. A July 2026 customer had a sharply different experience. They said one cleaner spent three hours on their 2,400-square-foot house, leaving the kitchen and bathrooms uncleaned, urine on the toilet and water stains on fixtures. They also reported that the fridge and microwave had not been wiped. It was their first cleaning, and they said they would not use Merry Maids again. Older customers describe options for regular visits and changes to the work. In a February 2026 review, a customer who praised Sarah said they could move their cleaning day and change which parts of the home were cleaned each time. A December 2025 reviewer described cleaning every other week for their family of five and praised Dominique’s attention to detail. A November 2025 customer said they arranged a detailed clean before a hospital stay, then chose biweekly service; they praised the punctuality of Ginny, Lynn and Sarah and said the office was easy to deal with. A January 2023 reviewer described a seven-hour deep clean and window cleaning by Stacia and Desi following interior renovations. They said construction dust was removed from baseboards, windows and ceilings. An August 2023 customer described weekly cleaning of their primary home alongside cleaning of their Airbnb unit, and praised Crystal’s accommodation of schedule changes. Communication has also drawn a complaint. In December 2021, a reviewer seeking deep cleaning before selling a property said appointments were set but promised calls repeatedly never came. More recently, a September 2025 customer praised the office’s communication by text, while an October 2025 reviewer described the office as responsive.