Mike's Fuels delivers heating oil, and a 2026 customer said they ran out of oil twice, both times without heat in winter, despite multiple calls asking for a delivery well in advance. Its website presents it as part of the Roberts Energy family of companies, which says it offers heating fuels and heating and air conditioning service. A 2026 customer said deliveries were supposed to come on Tuesdays in their area and stopped and that the company never told anyone. In a 2025 review, a customer who said the company had been bought out by a bigger company described having propane tanks moved less than 5 feet for a heat pump install, then being charged far more than they had been told almost four months later, with no invoice; that customer said the company stopped responding to emails. A 2022 customer said the company refused to deliver propane after a misconstrued conversation. A 2022 customer of 20 years said their oil tank was replaced that day and gave kudos to Terry and crew. A 2022 customer said that every time they had an issue, the company came right out to fix it. A 2023 customer said they had used Mike's Fuels for 3 years and never had an issue.
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Horrible service worst iv ever had. Suppose to deliver on Tuesdays in my area. They apparently stopped doing it and never informed their customers. I will be switching companies next season to marcels in pittsford. Do not recommend using roberts
If I could give 0 stars i woukd. They let me run out of oil twice now, twice without heat in winter. Despite multiple calls giving warning, asking them to come deliver oil well in advance of actually running out. Awful company. Not continuing as a customer
They used to be good but now that they have been bought out by a bigger company they seem to be doing some shady things. Had them come out and move my propane tanks less than 5 feet for a heat pump install in Oct of 2024. Did not get an invoice and now almost 4 months later they are charging me over $600 when i was told that it would be $125 plus parts. Also seems they have waiting for the new pricing of the new company to go into affect before deciding to charge my card without notice. I have tried to email then and get a better idea of what's going on and after giving them all of the information they have stopped responding. They are calming that they were there for 4 hours. I sent them video of when they arrived 1:41pm and when they left my house 2:41pm its about a 15 min drive if that from my house to their shop. To add I dug out a ditch and filled the ditch myself to save myself money I guess that wasn't the case. To add one more thing we had to call weekly to get them to come out with date after date of when they would arrive to do the work and they just didn't show up. So they fact that they cant even respond and have in my opinion way over charged me they are getting a very low rating. I can see why so many people have moved on to other companies.
Great group of folk's to do business with. Treat you like family.
Fantastic service
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