New England Generator Corporation

New England Generator Corporation is the call people make when a standby generator quits before a storm. One July 2026 Google review describes a crew arriving on a Sunday at 5:00 pm, two hours ahead of a bad snowstorm, to get the house running again; a January 2026 reviewer whose generator would not start in a cold stretch had a technician at the door within a couple of hours. The Pembroke company says it sells, installs, maintains and repairs standby generators for homes and businesses across New England, describes itself as family-owned with more than 30 years in business, and calls itself a Kohler-authorized dealer. Its Massachusetts electrician licence, #9233-EL-A1, is active, held by New England Generator Co. Corp. Google shows 4.7 stars from 211 ratings, and the BBB grade is A+. Most of the recent reviews are about annual maintenance visits, and the same words recur: on time, explained everything, cleaned up. A July 2026 reviewer named Liam, who handled the first scheduled service on a generator installed the previous October, listened to a prepared list of questions and was done in a little more than half an hour. Another July 2026 customer said the technician checked whether the Generac had an extended warranty, and it did. In a March 2026 review, a homeowner whose Kohler unit the company installed about 12 years ago described two part failures fixed immediately and phone support that talked a friend through restarting the generator while the family was away. An April 2026 review credits the company with an engine replacement that saved an entire generator replacement. The serious complaint is recent. An April 2026 one-star reviewer said they paid over a thousand dollars for parts in October 2025, the repair did not happen until March 2026, a first visit lasted five minutes because the technician lacked parts, a second was cancelled five minutes before the window, and the generator stopped working within weeks; after two weeks of asking for a call back, an operations manager told them the company could no longer work with them. A July 2026 reviewer called the service somewhat pricey. In a 2022 review, a customer happy with the install said a request for the generator's key went unanswered, a $5 charge was quoted, and a supervisor hung up on them.