PMI Advantage

Like many other reviews, the condo association I live in experienced terrible service from PMI. We inherited their service from another company they bought out. Since they took over, it was one blunder after another. Our property went unserviced this summer for over 2 months. I asked if they were able to, and wanted to, continue serving our contract. They insisted things would improve. They did not. We were promised a call from the president of the company to sort things out and plan going forward. Must be a busy guy, been waiting over 2 weeks for that call. Our association has finally moved on after 2 months of no lawn care and other basic property needs. Literally every promise they made was not upheld. Also, seeing how much employee turnover I saw in a short amount of time, I'm guessing they don't treat their work staff the best either. Take it for what it's worth, but I would avoid hiring PMI at all costs to care for your property.

MIguel Conde - Couldn’t Ask for a Better Property Manager! ⭐️⭐️⭐️⭐️⭐️ We honestly feel so lucky to have him as our property manager. From the moment we needed help, he has been there for us — incredibly responsive, dependable, and always willing to go the extra mile. Whenever something comes up, he doesn’t just point us in the right direction — he helps make sure it gets handled. He helped us find a plumber, found an electrician for us, helped us with our water heater situation, and even took the time to personally check our deck to make sure everything was safe and in good shape. But what means the most to us is how much he genuinely cares. You can feel that he takes our home and our concerns personally. He is always quick to respond, reassuring when we need it, and somehow manages to make stressful situations feel manageable. He is truly one of those rare people who doesn’t just do his job — he takes pride in what he does and cares about the people he works with. We never feel like we are bothering him or that our concerns aren’t important. We are so grateful to have him looking after our property. He has given us tremendous peace of mind, and that is priceless. He is truly exceptional, and we couldn’t recommend him more highly. Five stars doesn’t even seem like enough!

I can’t say enough great things about this company and the whole staff. From start to finish they were great with keeping me updated and ensuring all paperwork was completed on time. Jennifer was amazing! She was so patient and helpful throughout my whole process. I am grateful to have worked with PMI and I would recommend them to all.

We had a great experience working with Jennifer. She was friendly, approachable, and communicated clearly throughout the entire process. Jennifer went above and beyond to ensure that our apartment was ready for move in. She coordinated all necessary work efficiently, while keeping us informed every step of the way. Her attention to detail and dedication to ensure that everything was in move in ready did not go unnoticed!

Update: One month after writing this review, absolutely nothing improved and we have promptly chosen to move on from this terrible company. They bought out my previous PM company and ever since then it’s been a nightmare. They never return phone calls and it takes a barrage of emails to get attention. When they do get back to you, you end up circling the problem for weeks and resend information you already provided them. Their Haverhill manager, Amanda, is the worst of them all. She throws blame at the owner for all things possible and never once have I had a good customer service experience with her. When she gets involved, it was always two steps back and weeks of circling the issue. They deserve a ZERO honestly. Would not recommend them at all.