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Ponds of New England builds water gardens out of Colrain, Mass., and its website says it specializes in natural pools and water gardens, from cascading waterfalls and natural ponds to pebbled streams and fountain features. In a 2017 review, a customer said Rick Lachance had their new pond installed quickly even though it rained a lot, making it 3 times larger and deeper than the old one. A 2020 customer said Rick cleaned their pond and that their fish seemed happy. In a 2021 review, a customer said he replaced a pond liner and recreated a small pond with a waterfall, and that the job was done in half a day. On Angi the business holds 4.9 stars from 14 ratings; on Google, 3.7 stars from 6. A recent Google customer who had work done in the summer of 2025 asked for an itemized receipt for the waterfall spillway, pump and skimmer and for user manuals, and says he didn't provide any and will not return phone calls, texts or emails. A recent customer says the pump was working when he came, with only low water pressure, and afterward the pump would not turn on; that customer says the owner said he was coming to check it out and never came.
I had work done in the summer of 2025. I asked for an itemized receipt for just the parts, waterfall spillway, pump and skimmer and I also asked for user manuals in case I needed parts or for troubleshooting. He didn’t provide any and he will not return my multiple phone calls, texts or emails. ??? I should have asked him before I paid him, but I trusted him. Did he not supply me with new equipment or were they overpriced? Because he absolutely refuses to respond! I paid him for all in good faith. I’m a very dissatisfied customer.
I do not recommend this person. We payed him , when he came the pum was working fine, the only thing was tat the water pressure was low. Whe he left he said that everything was working fine. Later on we tried to turn on the Pump, and we couldn't. It does not work atall. I reported the issue to him who's also the owner of the "Company" , and he said he was coming check it out. This person never came, now he does not answer my messages nor his cellphone. He is a very unprofessional contractor. DON'T WASTE YOUR MONEY!
Good
This man was quick to respond, gave me a very reasonable price, replaced my pond liner and recreated my existing small pond with waterfall. I no longer wanted the pond so he filled the pond in, covered with rocks and gravel, giving me a place my puppy can walk on, rather than fall into the previous narrow pond. Excellent job and done in half a day!
Great service....I would definitely hire Rick again.
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1 change recorded — last scanned Oct 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Ponds Of New England. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$50 – $70
Typical landscaping service around $60
Back porch rebuild4.1
