Poultney Pools

Always helpful staff, quick to greet and answer questions.

These guys are amazing. I’ve never felt pressured to buy. I really appreciate the time they took to help educate me on everything pool related. They’ll steer you to a crystal clear pool!

The team is very helpful and knowledgeable with support for my hot tub.

One star for their lack of communication, no schedule for service (so we’re at the whim of theirs) that ended in them refusing all future service. I called to get our hot tub removed for disposal on June 10th, and said anytime after the 13th, and the best way to get it was on the left side of the house. Whoever I spoke to was pleasant. I didn’t hear from them until mid June when they said they’d tried to call me multiple times- said they tried to get it but there was some water in it and couldn’t access it from the driveway, even though I had told them to access it from the other side. I only had one missed call from them, and had no messages. I know my phone was working because I had calls from other people during that time. I apologized for the water as I didn’t think of it, and gave them my work number since I don’t have service when I’m at work. Later saw I had a missed call from them because I was at work-never got a call from my work phone (why else would I give my work number if not to call it?) And they left no voicemail. Called again the end of June to see when they’d get it, and they said ‘next week’ the week of June 29th. Never got a call and never saw them. The pool was covered with a tarp the whole week, but we left for vacation that weekend. On vacation saw a missed call and voicemail that they’d pick it up that Tuesday the 8th, only to get back home and it was still there-because the tarp had come undone on a corner and there was some more water in it (maybe a gallon?) Left another message the week of July 14th explaining and asking for an update. Never got a call. Had my husband call on July 26 (a month and a half later from the first call) which they told him they were refusing any future service because of my lack of communication and unreturned messages. They also said they knocked for 7 minutes on the door at 7am with the dogs barking and a car in the driveway-which must’ve been when we were on VACATION-and the house sitters car. Why wouldn’t you call at that point? Or if no one comes to the door with the dogs barking maybe assume we’re not home-and give us a call?

Awesome store. Rusty was incredibly helpful to us as first time pool owners. He was honest and very knowledgeable. Highly recommend!