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When a recent customer's garage door broke on a Saturday, they said ProTech was the only team that responded to help get their cars freed, and the replacement parts were installed by Tuesday morning. ProTech Door and Gate LLC says on its website that it installs, repairs and replaces residential and commercial garage doors and does safety inspections, and it reports 10 years in business. Its BuildZoom profile describes it as a garage door and gate company serving Milford and surrounding Connecticut communities. A recent customer said Jim diagnosed the issue from a few pictures, came out with the parts needed and replaced both springs on the garage door. Jim and Matt replaced an 18 ft garage door that a recent customer said never operated properly from the day it was installed. A recent customer said Matt and Jim addressed several issues left by a previous installer, leaving doors that fully open, all parts installed and proper blocking and securing used to attach the system, and that they cleaned up after themselves. When a smart keypad turned out to be incompatible, a recent customer said Matt had another keypad with him and installed it in minutes. A recent customer on a tight budget for an opener upgrade said Matthew and James had an appointment scheduled for the very next day and gave practical advice on a budget-friendly solution instead of trying to sell the most expensive equipment. A recent customer said they came to Derby within an hour and the door is so quiet now. A recent customer said the worker who installed their new garage door openers also reviewed the state of the doors, springs, tracks and rollers. A 2026 customer whose door bracket had broken for the second time in a couple of years said Matt diagnosed the underlying problem: the motor's angle put too much pressure on the bracket. A 2026 customer said the previous owners of their house had rigged the spring system, and Matt got the door working for a reasonable price. A 2026 customer said Matt provided insulated door options to replace old wood garage doors. A 2026 customer said Matthew clearly explained the work needed, the price was fair, and that area of the garage was cleaner than he found it. Connecticut lists its home improvement contractor registration, HIC.0704464, as active, held by Protech Door and Gate LLC.
Jim & Mat installed the state-of-the-art Direct Drive opener replacing my old broken unit. Courteous & professional. Responded to my request very quickly too! Highly recommend.
Matt and Jim are terrific! Very honest and professional. I will recommend all the time.
James was very professional and super helpful. Had issue with my garage and he was able to inspect and fix issues in a timely manner. Would recommend any garage door needs/replacments.
Jim was great to work with- he was able to diagnose my issue from a few pictures, came out with parts needed and replaced both springs on my garage door! Straight forward, reasonable, and thorough! Highly recommend! Thanks ProTech Door and Gate LLC!
We had such a great experience with Matthew and James, they really helped us out when we needed it and were able to come out right away. Communication was excellent from start to finish, their pricing was very reasonable, and everyone was incredibly friendly and professional. It’s so refreshing to work with a company that is reliable, honest, and genuinely cares about their customers. We really appreciate how quickly they took care of everything for us. Highly recommend Pro Tech to anyone needing garage door service!
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1 change recorded — last scanned Oct 16, 2026.
Holiday visit for a broken spring5.0