Ridgeline Home Improvement

In January 2022 a Google reviewer who said they used to be a roofer got bids from the three biggest roofers in the area and chose Ridgeline Exteriors: the lowest bid, the earliest date, and the only promise to finish in one day. The crew kept it, on a large house with four chimneys, two of them stone, some rotten plywood, snow to clear off the roof and below-freezing weather the entire day, with a skylight replaced and a satellite antenna taken down and put back. Ridgeline Home Improvement works out of Sanford, Maine, and it replaces roofs. In an August 2024 review, a homeowner who reached out to several roofing companies in the Ogunquit/Wells/York/Sanford area for an emergency roof replacement ranked Ridgeline ahead of all of those companies as responsive, honest, detail oriented and customer focused. Dates and time commitments were met, the crew shared progress pictures, and after the job it was like they were never at the house. A February 2024 reviewer heard back from the owner 3 hours after calling, had a quote the next day for a complex roof at a price that never changed, and got a complete rip-off with some plywood the following week; that customer added siding to the job. In June 2023 a new homeowner had Wayne quote on 6/1 and the roof replaced on 6/22, in and out the same day, with rainy days the only reason for the wait. An August 2023 reviewer had the house and garage done in one day. In July 2022 a homeowner with storm-damaged vinyl siding near the roof, turned away by other contractors, got an estimate over the phone from a picture and the repair done, with Wayne supervising; the reviewer learned it was a family business and that the person answering the phone was his granddaughter, Allissa. In a June 2025 Google review, a customer paid in full for a leak repair, and when it rained the next day the same leaks were back in the same locations; they were told someone would come as soon as the owner returned, and no one has. A May 2024 one-star reviewer wrote that for three years they had tried to get the company to repair shingles that are wavy and lifting off the roof, with calls not returned and promises to fix it not met. In May 2023 a customer said crews damaged flashing and trim during a new roof installation and had not repaired it after several attempts, though the installation and cleanup were good. The same month another customer wrote that they had signed a contract for windows and gutters and paid a $4400 deposit, the work was never done because the company said it didn't have enough people, and almost four years later the deposit had still not come back despite a court judgment in the customer's favor. An October 2022 reviewer cited no plan, no communication and wrong parts and sizes ordered.