River St Heating and Cooling

I have used River street for years now. They have always been friendly and prompt and helpful. They have saved the day many times and I am grateful!

River Street installed a new furnace for me a couple of years ago. Each year I have had to call them to fix the air conditioning at the beginning of the summer season since while the unit blows air, it does not cool the house. The unit is less than 3 years old and this has happened every year! To avoid being in an uncomfortably hot house for the first month of warm weather, I called them out early this year (April) to have a technician to take a look. The technician gave the unit a clean bill of health. Well today when it's going to be in the 80's the unit is not blowing sufficiently cool air. While I feel I have been patient with them, now I am going into a long weekend without adequate air conditioning and I cannot speak with any one and no one answered my email from yesterday to have ask that they come fix it. The people I have interacted with has been nice but I need a permanent solution.

I am deeply disappointed with the customer service provided by River St Heating company. My experience with them was marked by unprofessionalism and a complete lack of urgency. Firstly, I scheduled an appointment for a technician to come and inspect my heating system, but they failed to show up. There was no communication or explanation for their absence, leaving me waiting and wondering what had happened. This lack of respect for my time and inconvenience is unacceptable. When I reached out to inquire about the missed appointment, the customer service representatives displayed a complete lack of urgency. They seemed indifferent to the fact that their technician had not shown up and did not offer an apology. It was as if my issue was of no importance to them. After a phone call to the office, someone arrived. Furthermore, their communication throughout the entire process was poor. I had to constantly follow up and chase them for updates, as they did not proactively provide any information. This further added to the frustration and lack of trust in their ability to provide reliable service. Overall, the unprofessionalism and lack of urgency displayed by River St Heating company in handling my heating system issue is highly disappointing. Their failure to show up for the scheduled appointment and their indifference towards resolving the matter in a timely and efficient manner is unacceptable. I would caution anyone considering their services to think twice, as their customer service leaves much to be desired.

I was fortunate to get Dan Clark he’s the guy you want. He is extremely knowledgeable, he doesn’t over explain, He just gets to work. He knows exactly what he’s doing.He is quiet, professional, efficient and REALY KNOWS HIS STUFF.