Stephco Cleaning and Restoration

Stephco Cleaning and Restoration is a commercial and residential cleaning and restoration company based in Holbrook, MA, founded and led by Stephen Collins with Michael Collins as President. The company states it has been in business more than 40 years, offering carpet and upholstery cleaning, floor care, dryer vent cleaning, and mold, water and fire damage restoration across Eastern Massachusetts including Boston, Quincy, Brockton and Taunton. Google reviews from recent years consistently praise fast, friendly service across carpet cleaning, mold remediation, dryer vent cleaning and post-construction cleanup, with customers repeatedly naming specific technicians and describing multi-year, repeat relationships — one property manager reports using the company for 18 years, another customer for 10. Specific jobs described include de-molding a basement, cleaning ducts after a renovation, waxing a 2,400-square-foot church hall floor, and removing an old grease stain from a couch the day after being called. A handful of reviews raise real concerns. A December 2025 review alleges the company damaged property during a job and refused to pay for it. A July 2025 review calls the work 'absolutely horrible' after items were thrown away during a cleaning. An April 2025 review describes a rushed, half-done carpet cleaning followed by a confrontation with the owner. A May 2026 review calls a $525 dryer vent cleaning too expensive, though that review is oddly logged with a 5-star rating rather than a low one. BBB lists the company as an A+ business (not accredited), and its own site offers free estimates. Given the long, mostly positive track record alongside these specific complaints about damage handling and rushed work, it is worth asking directly about the company's damage policy and getting the scope of a larger job in writing before booking.