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A 35-year-old subzero that was no longer cooling got a same-day visit: the customer said Andrew arrived the same day, diagnosed the issue and repaired it on the spot. The company's website lists Wilton, Norwalk, New Canaan, Fairfield and Ridgefield as its service area and advertises 24/7 emergency service. On an older sub-zero, a customer said Andrew replaced the compressor at the price quoted despite some complications. A customer with an aging Sub Zero wine cooler said Andrew obtained the parts as promised, showed up on time and left the unit performing like new. That customer also said the repair was not inexpensive, that the diagnostic fee was subtracted from the contract price, and that parts and labor came with a one-year warranty. When an almost 20-year-old Sub Zero fridge went out after a power outage, the customer said the parts were a challenge to get quickly, and that Andrew and team found a way to help as soon as he had them. A customer who called about an ice maker said that after installing a new one, Andrew looked at an induction stove top that shut off with all four burners on, came back with a mesh cover and fixed the problem without charging. A customer said service arrived within half an hour of calling in, with Andrew and Nikita on the job. A customer whose Sub-Zero was failing to hold temperature said Andrew gave no-pressure recommendations on repairing it now versus replacing it later, based on the unit's age. A customer said Andrew identified a clogged drainage hose as the issue and ran diagnostics on the Sub-Zero before finishing the job. A customer said Andrew followed up after the service call to make sure everything was working properly. A 2026 customer said Andrew had their mother's refrigerator working in under an hour. A 2026 customer whose oven stopped heating said Andrew showed up on time, had the replacement part with him and fixed everything in about an hour.
Quick and great response, fixed my old sub zero at minimal cost. This team knows their stuff !
Andrew was a true professional who went above and beyond. He came to fix the ice maker and after installation of a new one he looked at my induction stove top because it would turn off if I had all 4 burners on. He showed me the problem with the original installation and said he would be back with a mesh cover so the airflow on the stovetop was increased . He came back with the part and fixed the problem all without charging me . I would highly recommend using him.
I had a very good experience with the service. Andrew repaired my aging Sub Zero wine cooler which was suffering from a number of problems. Andrew obtained the parts as promised, scheduled an appointment within the promised time window, and showed up on time for the repairs. The process took some time, but Andrew was a good problem-solver, got the job done, and the unit is performing like new. I won't say it was inexpensive, but there was a lot of work, and repairing any appliance these days is always costly-- although not as much as replacing the unit! Diagnostic fee was subtracted from the contract price, and all parts & labor came with a one year warranty. Very satisfied and definitely recommend.
Super prompt service
Andrew was prompt, personable and replaced the compressor on our older sub-zero at the price quoted despite some complications. Highly recommend.
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1 change recorded — last scanned Oct 13, 2026.
Same-night plumbing call4.0