Symmons Industries, Inc.

Symmons isn't a remodeling crew — it's the Braintree, MA factory that makes the shower valves and faucets other contractors install elsewhere, a privately held, family-owned company that, by its own account, has been around more than 80 years. What actually shows up here is customer support, not installation work. A review from this spring describes the company mailing out a free replacement kit and walking a customer through swapping worn shower parts, while January brought a run of three straight 1-star reviews in a single stretch, each calling the service experience poor and one citing parts that arrived broken. Both the praise and the complaints about parts support recur across a review history that stretches back to 2022 across five different sources. Google shows 3.8 stars from 26 ratings, noticeably higher than how neutral the actual review text reads once the January cluster is factored in. The BBB lists an A+ grade and 87 years in business, but Symmons isn't BBB-accredited, and its profile carries no consumer reviews or complaint count to weigh that grade against. This entry is worth a look if you already own Symmons fixtures and need a part, a warranty answer, or someone on the phone to walk through a repair — not if you're hiring someone to remodel a bathroom. For the installation or remodel itself, you'll need a separate licensed local contractor.