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The Cleaning Authority - West Hartford is a house-cleaning location in Avon, CT with a 4.8-star Google rating from 186 ratings. Its website lists a service area of West Hartford, Avon, Farmington, Simsbury, Canton and ten other towns. A customer of more than five years said the company provides complete residential house cleaning every two weeks and that employees arrive on time dependably. One customer said they cleaned items such as the stove hood vent and removed mirrors to dust behind. A customer who asked for special attention to the floors said they delivered and the floors are gleaming. A customer who books weekly bathroom cleaning only said the app gives notice of cleaner arrival time and handles payment. A recent customer wrote that on a first visit the cleaners pulled a bathroom cabinet away from the wall and left a water leak, and that a shower head was broken and left dangling on a later visit. That customer said novices and trainees were repeatedly sent despite requests for Amber or Carmen. A customer who booked a deep clean said they found piles of dirt and dog hair and were given $50 off an almost $600 clean. A 2023 customer said a standard clean was quoted at $140, with initial visits possibly up to double, and was charged over $500. A 2025 customer called the service a little on the pricey side and said a supervisor usually checked in to verify the job was being done properly.
We would love nothing more than to be a five star review for Raj and his team but our experience has been quite the opposite. On the first visit, we came home to a water leak from the cleaners pulling our bathroom cabinet away from the wall to clean and the furniture in all of our rooms was literally rearranged. On a subsequent visit our shower head was twisted up to rinse the walls, broken and left dangling for us to find. We have come home to deep scratches on the floor and on our stainless range, broken plant stems, walls and sills that were not wiped on deep clean days, upholstery not vacuumed, and the list goes on. Raj has one, maybe two teams who are in demand and do a thorough job, and he caters to them because he has to. Without them, he doesn't have a business. On the visits he has sent anything but Amber or Carmen as part of the teams, the visits have been appalling. In spite of our requests to kindly be sent either one of these ladies with their team, he repeatedly sent novices, trainees and people unfamiliar not only with our home but with what it takes to clean mindfully and professionally. On the most recent and last, by our choice, the house looked as if they never came and when we were offered a free cleaning to make up for it, having had enough, we declined it. So beware of this service. You will not have any choice in the quality and consistency of service you receive. Raj is crafty with words and promises, but he does not deliver. Every clean comes with an automated prompt to review them, which is likely how they have reached their 4 point plus rating. Having said that, with over fifteen years in business, you might expect to see more positive feedback if they were indeed reliable. We entrusted our home to this service, and are disappointed we can't be in the five star company we hoped for. I will spare you the pictures.
I am so happy with the cleaning service. Great cleaning, very good people working. First time I have had same cleaning service for a few years. Thank you.
Very thorough and efficient.
Services were completed in an excellent and professional manner. Satisfied customer
The teams were very thorough and detail oriented.
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1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from The Cleaning Authority - West Hartford. Use it to sanity-check bids, then get the real number in writing.
Published recurring discounts run 10–30% off the one-time price, and weekly gets the deepest cut.
Estimated range
$150 – $250
Typical cleaning visit around $200
