TJ's Landscaping & Property Maintenance

TJ's Landscaping & Property Maintenance is a small, family-run outfit in Methuen — a sole proprietorship BBB dates to 1997, now run by Thomas and Lucy Jarek with six employees, doing lawn and yard maintenance, landscaping and snow removal. The reviews split sharply between two experiences. On the positive side, a 2024 review described a crew that was attentive to detail and kept the customer informed at every stage of a landscaping job, and a 2025 review called them patient, punctual and reasonably priced. Older reviews from 2021 and 2022 called the crew professional and reliable in general terms, without much specific detail. But the negative reviews are pointed and specific. In a March 2026 review, a customer said the crew came out to pull shrubs and do yard maintenance, broke sprinklers that had been working the day before, and when contacted, told the customer to "fix it yourself" rather than take responsibility. In a 2022 review, a customer described being scheduled for snow removal and getting no-shows — by their count, four times in one year — while still being billed for work that was never done, and called the business a scam. A 2023 review said repeated calls about renting a dumpster went unanswered, and a 2025 review called the service the worst they'd had, without elaborating. BBB has not issued a rating for the business, citing insufficient information, and it isn't accredited. Porch's own review aggregate for the company runs higher, at 4.2 stars from 27 reviews. Given the split record — genuine praise for communication and care on some jobs, and credible complaints about damage, no-shows and unresponsive phone lines on others — it's worth asking pointed questions about scheduling reliability and damage policy before booking, and confirming who exactly will be on the crew.