Viola Roofing & Contracting

Viola Roofing & Contracting is a family-owned, owner-operated roofing company based in Norwell that says it has worked across Eastern Massachusetts since 2002. Its Massachusetts Home Improvement Contractor license is active, and the business holds an Angie's List Super Service Award for eight years running. The ratings are unusually consistent across the board: 5 stars from 78 Google raters, a 4.96 average across 56 Porch reviews, and similar near-perfect scores on other directories. That consistency isn't new either - reviews stretching back to 2018 describe the same pattern of clean, competitively priced roof work. The last six months brought four new Google reviews, none negative, and they read like the rest. One customer had an electrical issue turn up mid-tear-off; the crew worked around it, got an electrician out the same day, and slotted the roof back into the schedule the next day. Another collected quotes from four companies before hiring Viola on a neighbor's recommendation and said the final bill held no surprises. A third called after storm damage and had a quote in hand and the repair finished by the next business day, done cleanly enough that the patch is unnoticeable. A fourth had both a home roof and a commercial roof done by the same crew without complaint on either job. One thing worth asking about: Viola isn't accredited with the Better Business Bureau, which carries no rating for the business at all - even though it separately confirms the company at 22 years old under manager Michael Viola, a couple years short of the 2002 founding date on Viola's own site. Neither detail is disqualifying, but it's worth a quick question if formal accreditation matters to you. For a roof replacement, a storm-damage repair, or the siding, gutters and window work that tend to come up alongside a roofing job, the recent history points to a crew that communicates clearly and doesn't pad the bill. It's a certified installer for GAF, James Hardie and AZEK, so confirm which manufacturer warranty applies to your job and get the schedule in writing before the crew arrives.