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In August 2026 a Google reviewer wrote that Water Systems Specialties recently replaced their well tank and pump; Eric, his team and the office "provided fantastic service and work," and Eric "provided great communication throughout the process." The Thomaston company describes itself as "A Regional Water Authority Company" serving Litchfield County, lists towns from Watertown and Waterbury to Harwinton and Morris, and offers 24/7 emergency service. It holds 5 stars from 60 Google ratings. In September 2026 a reviewer said they called Eric with an issue, he had someone at the house within a couple of hours, and the work was done within a day. A May 2026 reviewer wrote that the company replaced a water softener it had installed 20 years earlier, after advising them on the options when it started failing. In April 2026 a reviewer who had just moved to a Torrington house said the company searched for and uncovered their well and explained what was needed, and was not the cheapest quote, by a couple hundred dollars. A March 2026 reviewer described a well pump failure the company diagnosed and fixed quickly. In a September 2025 review, a customer found their septic leaking and pumps not working one evening, called E. Garrity, and by the end of the night it was running again, after being given options before work began. A July 2025 reviewer wrote that two other companies could not find the well head on a foreclosed property, RWA located it in very little time, and a new well head was installed. An April 2026 reviewer said the company takes quarterly water samples for them and, in 2022 when R.D. LeMay was the owner, installed VFH pumps and decommissioned a water tank. Its Connecticut home improvement contractor registration, HIC.0625727, held by Water Systems Specialties LLC, is expired with the state, listed as inactive due to non-renewal.
We had Water Systems Specialties Do a seasonal tuneup of our water softening system. The Technician was on time and diligent in his attention to our system. Very knowledgeable and answered all of our questions. What was immediately noticeable when it was running was the reduction in noise from what we thought was normal backflushing following the original install and a tune-up previously by a different company. We will always go back to Water Systems. The difference in service was noticeable.
Very knowledgeable, kept you informed on everything that they did, installation was done perfect Great Company to work with
Called Eric with an issue and within the next couple hours he had someone at my house and the work was done within a day. Always informative and responsive, a pleasure to work with.
Water Systems Specialties was highly recommended to me, and likewise, I highly recommend them. They recently replaced our well tank and pump. Eric, his team, and the office provided fantastic service and work. They were professional and thorough, and Eric provided great communication throughout the process. Water Systems Specialties exceeded our expectations, and we were really pleased with the work and commitment to quality.
Been with them a decade or more a reliable company that has a very veteran staff that knows what there doing, and do it well. They also respond quickly if you have a problem.
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2 changes recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Water Systems Specialties, an RWA Well Services Company. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Next-morning compressor swap4.1
State-verified plumbing license since 19983.7
Same-day water heaters3.7
Trusted for years across multiple houses3.9
