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Watertown Cleaning Inc. cleans carpets, area rugs and upholstery, and its website lists Watertown, Waterbury and Porter as its service area. On Google it holds 5 stars from 89 ratings, and its BBB grade is an A+. A recent customer said their crew arrived on time, inspected the work area to confirm the job scope, and hand dried adjacent hard floor as needed. A recent customer spoke with Paul on the phone about carpets and a tile floor's grout and was scheduled for same-day service; that customer said Julio and Raul came out on time. A recent customer who called on a weekend got an immediate text back, and an off-white shag rug that was very soiled on one side came back a week later "literally perfect." A recent business customer described Amari and her team restoring carpeting in an office building that had not been professionally cleaned or maintained in over 30 years. A 2026 customer dropped off 3 vintage upholstered chairs and 2 large area rugs for deep cleaning and said Paul delivered them when they were ready. A 2025 customer described a puff back with extensive soot staining and said Paul explained everything on the phone and came out quickly for an assessment. A 2025 customer said a light grey area rug soiled by an elderly dog was picked up, worked on all week and brought back with no trace of the stain. A 2024 customer had 5 rugs left in a house they purchased picked up and returned, and said the prices were nearly half those of other companies. A 2025 customer gave 3 stars, saying there were issues with the thoroughness and quality of the initial cleaning; they credited the company for coming back to try to do a better job but said they would have to clean up after them. A 2022 customer first praised a carpet cleaning by Raul and Dana, then added an update saying the last carpet service was bad, the two workers used nasty language and did not pay attention to detail, and they would never use the company again.
Hard working men,julio and Rauel. Excellent job and couldn't be happier
Easy to make appointment, prompt arrival, professional, and did a great job!
My crew arrived on time and did an inspection of the work area to confirm job scope and see if any areas needed special treatment. They were thorough and courteous , leaving each area organized when done. They hand dried adjacent hard floor as needed. Watertown Cleaning is my trusted partner in protecting my investment in quality rugs.
Excellent job !!! They were very professional , respectful and responsible . Im very happy with the results . I will recommend to everybody . 👍😊
⭐⭐⭐⭐⭐ Highly Recommend Watertown Cleaning Amari and her team were an absolute pleasure to work with from start to finish. They were tasked with what seemed like an impossible job: restoring carpeting in a professional office building that had not been professionally cleaned or maintained in over 30 years. As a machine parts manufacturing company, our office experiences significant foot traffic, and over the years, dirt, dust, and mechanical fluids had inevitably become embedded deep within the carpeting. The condition of the carpet had gradually deteriorated to the point where we were unsure how much improvement could realistically be achieved. To our surprise, the results exceeded all expectations. Amari and her team were extremely thorough, professional, and detail-oriented throughout the entire process. Once the cleaning was completed, the carpets looked noticeably brighter, fresher, and far more presentable. The entire office felt cleaner, and the refreshed scent throughout the building was an added bonus. The transformation was immediately noticeable, and employees throughout the office commented on the dramatic improvement. What had once appeared worn and neglected was brought back to life in a way we truly did not think was possible. Between the outstanding customer service, professionalism, attention to detail, and exceptional results, we could not be more pleased with the experience. I would highly recommend Watertown Cleaning to any business or individual looking for high-quality, reliable cleaning services. Amari and her team delivered beyond our expectations, and we look forward to working with them again in the future. Thank you, Amari and team, for a job exceptionally well done!
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1 change recorded — last scanned Oct 13, 2026.