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Woodland Tree Care is a tree company that, in its own description on Angi, has served customers in Greenwich, CT for 25 years. On Angi it holds 3.6 stars from 8 ratings. A 2024 customer said they paid $3,500 up front and that repeated calls yielded nothing but stalling; that customer was considering small claims court. A 2023 customer said they paid the full price to have their trees trimmed, was told two weeks, and the work never happened. A 2013 customer said the price was fair compared with quotes from seven other companies, for extremely tall trees in a difficult-to-access spot. That customer asked to have all three trees removed, and it was the company's idea to possibly save them. The same 2013 customer listed being receptive to email, instead of calling multiple times a day, as an improvement they would like to see. In a 2012 review, a customer said the Woodland Tree Care crew arrived first thing in the morning and had 95% of the work complete by the end of the day. That 2012 customer felt the pruning of two spruce trees near the house was quick and incomplete; David Tovar returned their call promptly and explained that further cutting would make the trees susceptible to disease, and the customer was then satisfied. A 2006 customer wrote that they were arborists who knew what they were doing with trees, though sometimes that customer had to really bug them. A 2005 customer said the company was punctual, the workers were polite and they cleaned up afterwards.
“Holiday lights strung by the Woodland Tree Care Company of Greenwich along Greenwich Avenue, Greenwich, Conn., Tuesday night, Nov. 28, 2017.”
“Luis Mais, a worker for the Woodland Tree Care Company of Greenwich, strings holiday lights in a tree on Greenwich Avenue, Greenwich, Conn., Tuesday night, Nov. 28, 2017.”
“Eliseo Reyes, a worker for the Woodland Tree Care Company of Greenwich, carries holiday lights that were being strung in the trees on Greenwich Avenue, Greenwich, Conn., Tuesday night, Nov. 28, 2017.”
“Holiday lights strung by the Woodland Tree Care Company of Greenwich along Greenwich Avenue, Greenwich, Conn. in Nov. 2017.”
Bilked us out of 3500$ paid up front. Repeated calls yielded nothing but stalling and prevarication. Now considering small claims court.
Horrible. I paid the full price to have my trees trimmed in July 2023. I was told 2 weeks. Didn't happen. Everytime I called or texted I was told this week, this week. Never happened
I wasn't home while the work was being performed so this is based on what I saw of the results of the work. I felt that the price, compared to the other 7 companies I got quotes from, was fair, considering these were extremely tall trees that many other companies thought would require a crane in a very difficult-to-access location. I liked that they didn't try to up-sell me. In fact, I asked to have all 3 trees removed and it was their idea to possibly save the trees while still ensuring our safety. They understood, also, the different licensing and insurance that differentiates landscapers from tree service providers. The 2 improvements I would like to see in order to make the business more professional and up-to-date (from a customer service perspective) would be 1. updating business stationery with an accurate email address (I was asked to email something and the email on the business stationery/quote form was actually incorrect) and 2. being receptive to using email instead of calling me multiple times a day (and this not in reference to them needing any sort of immediate response/decision, but general information and correspondence) and stopping by my home unannounced, even during the evening.
We were very happy with their service. They were there very quickly. They were efficient and very clean.
Woodland Tree Care crew arrived first thing in the morning and reviewed the work to be done. They started promptly and I believe they only took a short break for lunch. By the end of the day, 95% of the work was complete and they began cleaning up. Their truck left some small holes in our yard and they filled them. They cleaned up 99% of the stray branches that fell during pruning, onto other trees or shrubs. (We found some in later days/weeks). At the end of the day, however, they began the trimming of the two Spruce trees that are very close our house and deck. That work was a bit haphazard, and seemed rushed. They didn't bring ladders tall enough to reach the middle and tops of the trees (which are two stories tall); one of their men actually climbed up the inside of the trees to facilitate the pruning. My recollection was, from the consultation we had with David Tovar at the time we requested the estimate, was that they would have ladders, and could also do the work by standing on our roof and deck. I felt like the pruning was quick and incomplete, as not all branches were trimmed. We called David Tovar. He returned our call promptly and explained that the pruning they did was correct, and if they did any further cutting it would make the trees susceptible to disease. We were then satisfied.
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