XPO

XPO attempted to bill us for a reweigh where a single palletized piece was recorded at approximately 1,735 lbs. The same pallet was originally weighed by us at 595 lbs prior to shipment, and the documented total shipment weight for the entire shipment was approximately 1,052 lbs. We ship hundreds of pallets annually. Our average pallet weight is around 600 lbs, and even unusually heavy shipments for our business rarely approach 1,500 lbs total. A 1,700+ lb single-piece reweigh was immediately inconsistent with the freight involved. The only evidence provided by XPO was: A dock photo of the pallet A separate weight certificate There was no photo showing the pallet actually on a scale, no visible scale readout, and no direct visual proof tying the photographed pallet to the recorded weight. In response, we provided: Original BOL and packing list Manufacturer specification sheets Written confirmation from the case manufacturer Chain-of-custody documentation Continuous video verification of the exact pallet and contents Scale calibration using a known reference weight Verified pallet weight measurements consistent with the original shipment weight Despite all of this, we were still forced to spend substantial time disputing charges tied to a reweigh that was not physically consistent with the freight involved. To be clear, our freight broker handled the situation professionally and advocated appropriately on our behalf. My concerns are specifically with XPO’s reweigh and dispute process. If you ship high-value or specialized freight, document everything.

Very friendly service over the phone and in person! My delivery driver was on time and very helpful!