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A 2011 customer said they reached Aaron's Chimney Service in November or December, the busiest season, still got a call back within 24-48 hours, and had the chimney flues inspected within a week. That 2011 customer said the inspection was $99, waived if a flue needed cleaning, and paid $150 total for three flue inspections and one flue cleaning, with no added fees. The same 2011 customer said the two men who came covered the carpeting around the fireplace before cleaning and followed up within a week with a detailed report of the work done and issues to fix later. A 2009 customer said Aaron's 2-man crew was the only one of three chimney companies called to visit and give an estimate, and that Mark invited the customer to inspect the work before payment. A 2007 customer said Aaron came with one assistant and worked from 9 am until 7 pm, going back once for a part they needed for the liner. A 2010 customer said the owner did not point areas of the chimney as promised until called back, then used non-matching cement and missed a lot of areas; that customer said the cap looked good and the crown was done, but the re-pointing was a disappointment. A 2013 customer said the second appointment, to install a cap, kept being rescheduled. A 2009 customer thought the job was kind of expensive. Its Massachusetts home improvement contractor registration, number 159097, is expired on the state registry.
Overall everything went well, but I found it difficult to schedule the second appointment for the installation of the cap. It kept being rescheduled.
They did a fine job and I would use them again
My experience with Aaron's chimney service was excellent all around. I contacted them in Nov./Dec. - their busiest season, and I still got a call back within 24-48hrs, and they came out within a week to inspect our chimney flues. The price for inspection is $99, which they said would be waived if any of the flues needed cleaning. Only one flue needed cleaning, so I was charged $150 total for all three flue inspections and one flue cleaning. They were very upfront about price, and followed through with what they said. There were no changes or additional fees. The two men that came out were very professional, they were very careful with all our things and they were careful to cover up the carpeting around the fireplace before cleaning. They recommended some work that we need done, and they gave us all the options (the more affordable, 7-10 year solutions, and the more expensive, lifetime guarantee solutions) and followed up within a week with a detailed report of all work done and all issues that might need fixing in the future (some more urgent than others). They were very honest and clear about what they found, and never made us feel pressured about getting the recommended work done through them (but we will). We have had several contractors here this past year to inspect/repair/paint/etc.(we just purchased our home 8 months ago), and by far Aaron's chimney service was the best of the bunch. I would highly recommend them for chimney/roof work, and now with all the snow we are getting this year, they just sent us an email letting us know that they offer snow removal/ice dam removal too. I would definitely have them back out for this or any other type of work involving roof/chimney maintenance.
The owner told me he would point areas of the chimney and did not until I called back and had him return. When he did return he did a sloppy job and used non matching cement which makes my chimney look like it was done by an inexperienced slob. In addition after inspecting it more closely in November I realized he missed a lot of areas. I patched the rest myself and did a far superior job (and I have never done this work in my life!) The cap looks good and the crown is done but the re-pointing was a real disappointment
Called ahead, showed up on time, very efficient, helpful in explaining and friendly. Did a good job and cleaned up well. Observed other chimney problems, explained them and left a propsal. No high pressure tactics, quite professional. Very pleased overall.
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1 change recorded — last scanned Oct 9, 2026.
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