ABR Mechanical

Not recommended. Showed up to my shop on a service call for a rough running burner. Technician spent 4.5hrs replacing a few parts to my waste oil heater. Parts replacement took approximately 45mins (air filter and a ball valve with only a loose handle(!)) followed by 3hrs of the tech scratching his head..Finally a brass 1/4" fitting with a hairline crack, (I believe suffered when he dropped the preheater unit from 8ft in the air) was discovered.. At this point tech was packing up to leave when I finally took part from him and extracted broken fitting myself, AND supplied him a new fitting, for which I was later charged for the parts and Labor, (my repair totalling a whopping 5 mins after watching him walk around in circles for 40mins)... at 5pm the service tech was leaving, period.. even though my heater was now completely inoperative. Not to worry he said, he would be back, despite his desire and my unwillingness to replace the entire unit OR " spend 5-800 on a new heter grid... mind you, this machine worked when he showed up and did absolutely nothing when he was done... After 5days of nothing, I called a local small buisness service company and this man had the burner running like new in 45mins. A few adjustments were made to unit and the shotty workmanship from prior hack was gone over.. 1 day later my near $700.- bill showed up. Less than a week later I received my first call, followed by a call every 3 days looking for payment. Not asking about their work or my , the customers, issue.. Finally Don , the owner was able to get ahold of me after a busy week of dealing with my fathers health and unexpected hospital stays, at which point I explained my dissatisfaction. I quote this man when I say " well, we did a job.. and we need to be paid" also " well my guy must have gotten it close, that's why other company needed to spend such little time on it" . I am in the auto service industry .. NEVER has a customer dropped of a running vehicle , been charged ANY amount of money , then returned a completely inoperative vehicle... I tried to explain this to don, and in his infinite expertise, he did not even have a copy of the invoice in front of him! Just chasing his money with total disregard for the conditions of my heater or the work his "guy" did.. With threats of taking me to court... MY GUESS is that's how he gets paid for most of his companys work... After further pleading with him that I am not a "looking for something for nothing kind of guy,", and to rethink the whole situation, he said he would go over the bill and talk with his "expert".. a day later a revised bill for 466.- was emailed.. For fear of wasting any more time with this nonsense, and explaining to the relentless but kind secretary, I paid the revised highway robbery bill. I guess I have been going about this all wrong, I was under the impression that the customer was always right. Do yourselves a favor if you are reading this, LOOK ELSEWHERE - I can assure you they are not the answer to your issues unless you have money to throw away.

Great service for a fair price. Don and his team were very professional and got my heating unit installed and running in a timely manner. It’s not easy finding a good oil furnace company especially during the cold months but they came through for us and helped save us a considerable amount of $$ on heating cost.

Great service & products ! Don and his staff are very professional and efficient .