Accurate LLC

Randolph-based Accurate LLC runs on speed. Review after review — from a 2022 heat wave to a January cold snap to a furnace that quit at midnight — describes a call answered within minutes and a technician on-site the same day, sometimes the same hour. The company, also doing business as Accurate HVAC and Accurate Heating and Air Conditioning, is built around its owner, Paul, working alongside a couple of regular technicians (Don/Donnie, Eric) on furnace and boiler repair and replacement, central AC and mini-split installs, heat pump conversions, and water heater swaps. On Google, Accurate holds a 4.8★ average from 156 ratings, and that pattern of fast turnarounds runs through 88 reviews dating back to 2021. A 2023 review recounts Paul beating a competing furnace quote by about $4,000 after being reached through a Facebook Marketplace post. In a 2022 heat wave, a technician reached an 82-year-old's overheating home within two hours and Paul himself delivered more refrigerant ten minutes later when the first can ran out. Water heater failures come up often, too — a July 2025 review describes a broken tank diagnosed from photos and replaced within an hour, and a more recent review calls Paul transparent through a full install, down to pushing for a warranty replacement. The gaps that show up run toward installation follow-through rather than response time. A December 2025 review describes a gas furnace leak that was never fully resolved after two promised return visits — one for a job Paul said he'd already be nearby for, one scheduled around Thanksgiving — came and went without him showing. Two older reviews, from 2021 and 2022, describe a similar pattern on bigger installation jobs: a propane conversion kit that was never installed and a cracked heat exchanger on a brand-new furnace, each escalating to a small-claims case the owner skipped and, per the reviewers, never paid back. A 2023 review echoes the same pattern, with the reviewer stating Paul asked for the good review being posted while separately describing unresolved customer disputes and court matters. For a straightforward repair or a same-day swap — a dead AC on the hottest day of summer, a water heater that quit overnight — the record here is fast and consistent. Before committing to a bigger installation job, it's worth asking directly what the plan is if something needs to be redone under warranty, given the handful of accounts where that didn't go smoothly.