ARS / Rescue Rooter

ARS / Rescue Rooter is a national HVAC, plumbing, electrical, sewer-and-drain, insulation, and indoor-air-quality network, with a Stoughton branch serving Massachusetts. The company says Rescue Rooter began in 1975, ARS locations operated in several states by 1980, and the network now offers emergency availability and an Exceptional Service Guarantee. Recent Google reviews show both sides: customers in 2026 describe same-day AC service, quick furnace installation, boiler replacement completed in a day, and technicians who explain repairs clearly. Others report cancelled appointments, a six-month wait for a part, a 10-day installation with no heat, and a last-minute no-show; one recent reviewer also called a parts charge far too high. Google lists 4.6 stars from 2,839 ratings, while the written recent examples are mixed. Before booking, get the scope, parts, timeline, and price in writing. A recent Reddit post from Sugar Land alleges an improper tankless-drain installation that led to water damage and a withheld warranty; that account concerns a different region and is not independently verified. Confirm which ARS location is responsible, what the guarantee covers, and who handles follow-up if a job needs parts or correction. ARS may fit homeowners seeking a broad, emergency-capable HVAC and plumbing provider, especially where a local branch has availability. The size of the network brings service breadth, but the recent complaints make response commitments, pricing, and warranty terms worth pinning down before work starts.