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In a 2018 review, a customer who had an electrical fire and severe smoke damage said Gary and his crew handled the job from the packing of the contents to the knock down and rebuild, including hardwood floors throughout and a rebuilt bar. That 2018 reviewer said the contents were cleaned one by one and the family was back in the home sooner than expected. A 2018 reviewer praised the customer service from Amy and said the company saved them over $2,000. A 2018 reviewer whose water damage Ace began to take care of said the work was great, but the equipment was left on the property well after the job was complete, and the bill covered a rental fee for that time that the insurance would not pay. In a 2021 review about a basement water leak and mold, a customer said the manager charged $200 to test for mold and the company never followed up, so they hired somebody else. A 2017 reviewer wrote that they "were more concerned about getting a $500 depot from me than coming out to assess my situation." Its Massachusetts HIC licence 151246 is expired on the state registry.
We had issue with water leak/water damage and mold in our basement. They set up initial consultation with us. The manager came out and basically charged us $200 to test what we knew was mold which ended up being pointless. They have since never followed up with us & we ended up having to hire somebody else. Very very disappointing. I would not recommend.
Extraordinary service. The customer service from Amy was outstanding. Expert advice. Saved me over $2,000. Hope we won't have to use them in the future, but if we do they will be my go to company. If you ever need them you should call them as well.
Ace began to take care of the water damage we had. The work was great, however. They left the equipment on our property well after the job was complete. We received an outrageous bill that covered a rental fee for the time the items were left on our property. The insurance would not pay for the extended rental and, even with documentation from the courts and several missed days from work, these guys continued to report me to the credit bureau. KEEP AN EYE ON GARY. A VERY DISHONEST PERSON. SHAME ON YOU SIR.
Gary and his workers were very professional and did a excellent job. We had a electrical fire and severe smoke damage. Gary and his crew did a phenomenal job from start to finish from the packing of our contents to the knock down and rebuild to the beautiful hardwood floors throughout and the speechless rebuilt bar . Gary and his crew got us back in our home sooner than expected. Cleaned all our contents one by one and left our home spotless when completed .Gary and his crew made a crisis a lot easier than expected . Would highly recommend
They were more concerned about getting a $500 depot from me than coming out to assess my situation...don't bother with them, there's plenty of others to help when you need it.
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2 changes recorded — last scanned Sep 29, 2026.
Fire damage rebuild3.5