ALL Solar Energy Solutions

I will be more than happy to withdraw this 1-star review if the battery back-up left in my basement ever gets installed as per our contract. My solar panels, part of the same contract, was installed December, 2022. Brian, please, please, please complete the work. Our well water does not work when the power is out. We've already had to leave the home for outages over the period of time we have been waiting. I have been told "soon" a dozen times. I know you lost installers due to a business split, but Derrick Cagne, who also is not returning phone calls and is having similar email bouncebacks, said it would be you yourself to come out and do the install. I really have tried to be nice to you and Derrick. I hate given you a bad review, but I don't know what else I can do to get you to respond. The battery is still in the basement. The wall has been modified for out. Your team got rid of an outlet in the partial work a year ago. Just waiting..... Lee

I'm a disable veteran so I hire them to put in a solar system. They took my money and never completed the job. After 2 years of delays I asked for my down payment to be refunded and got no reply. The job was never completed . Stay clear of this company. I cannot believe someone would take advantage of a veteran this way. On top of this my wife was diagnosed with cancer and they still refused to refund my money.

We gave 1/3 of the cost for solar panels with installstion ($6,000) in September 2023 with the promise of installation by late November. We've had numerous communications with them and still nothing! Beware of this company! Seniors taken by a scammer!

We paid to have solar installed with this company 16 months ago, he's done NOTHING!!!! He told My husband he needed the 2nd installment ( I would not have)but my husband paid it. He now has $14,000 of ours and now he has closed up his office in Thopsom. basically HE TOOK OUR MONEY AND RAN!!!!!! HE is being SUED by at least 2 customers who have hired lawyers.. The Police are looking for him for FRAUD but can't find him. DON'T GIVE HIM ANY MONEY!!!! He says oh I don't have parts, oh I don't have an electrician, oh I don't own the company. He refuses to meet to talk. He has NOT honored THE FIRST TWO CONTRACTS and wants us to sign a THIRD CONTRACT!!! HIS REPLY IS AN ABSOLUTE LIE. He doesnt even have an office in Thopsom, my husband went there and it's EMPTY, NO SUCH OFFICE.

This was my initial review with 5 stars: Overall a positive experience despite some delays due to COVID. Customer service was very good, Brian's team is excellent. Also, if you have a question or issue after installation, Brian, the owner, is responsive. However, I am now saying this company deserves only one star. I have been trying for months to have an invertor fixed on one of my panels for months, but Brian and his team have been ghosting me, even after I called Enphase, had them send me the replacement inverter directly (it's sitting in my garage), and gathered the needed paperwork for Brian and his team to get reimbursed. Honestly, this is the worst customer service I have encountered: not even a call back to say we're busy, sorry. I'm really at a loss. I wish I had gone with a different contractor. Not only have I lost out on months of solar generation, but the time and frustration trying to get his panel fixed has been enormous. Brian, I do believe you're a good guy, but your business practices and customer service are awful.