Anderson Timber Harvesting

For three years now, I have been purchasing Firewood from Kyle . The quality ,the quantity and the service has always made doing business very enjoyable

Two years in a row I did not receive the 2 cord I ordered from them. Although last year they made it right after I notified them the delivery was short. This year almost all the wood in the 2 cord I ordered was cut to 14" to 15" length instead of 16" and I was short a lot of wood. They seem to be blaming me because I notified them two years in a row.that my order was short. Emily admitted to me that the stop on the machine that cuts the wood to length broke years ago but they never fixed or replaced it so the guy cutting to length eyeballs the length!!! Last year I paid $1000 for 2 cord and this year I paid $950 for 2 cord which is outrageous money but I wanted kiln dried tumbled wood to burn. I have two racks that when full of 16" pieces will measure out to 2 cord so I know if I am short because I order 2 cord every year. My small rack holds 1/2 cord if the wood is cut to 16" lengths. That rack is filled last and it is not even 2/3rd's full of short length wood once I stacked all the wood they delivered. I have a 1 and 1/2 cord rack which is full but the length of the wood is almost all 1 to 2 inches short of 16 inches and some much shorted than that. I was offered $150 back but at $475 a cord isn't close to what I should get for a refund for the amount of wood I didn't received. And because I have notified them two years in a row that my orders were short they will no longer sell me wood! Yeah, Great customer service Emily!!! Misses, we will always do what we need to to make things right. BS! The Massachusetts Division of Standards which regulates firewood and cord wood sales in Massachusetts will send someone out to measure what I have. If you are ever shorted call them. There is legislation in Massachusetts governing the sale of firewood and cord wood. If you buy wood from this company make sure you measure what you received because from my experience there is a good chance YOU ARE GETTING RIPPED OFF!!! AND they only except CASH!!! Response to their response: We did not discuss anything at length. You are not taking into account that 99% of the wood I received is short by at least 1 to 2 inches or more. That is two cord of wood not cut to the proper length So it is NOT TWO CORD!. So even if both my racks were full I still would not have received 256 cubic feet of wood. Your math is incorrect. And even if all the wood were 16" length which is what I paid for, my small rack is more than an 1/8 cord short. My large rack is 12 feet in length by 6 feet high rack where almost all of the wood in it is not 16 inches long. IT IS ALL SHORT! I have been shorted way more than the 1/8th cord you claim I was shorted. I fail to understand your logic since I have told you numerous times, starting with, from the day the wood was delivered (and I sent you pictures with a tape measure on many pieces of wood) that the length was all short. Again you told me in text messages that the stop on the machine that cuts the wood to length broke years ago and it was never fixed or replaced so the guy cutting the length just eyes it instead of measuring to make sure the length is correct and people get what the paid for. Yet that is the customer's problem!?! So your your logic dictates that even though the wood was not cut to the proper length, that is my problem and I am in the wrong for notifying you!?! It is not on me that you can't deliver what I ordered, which was 256 cubic feet of wood. If you had delivered what I had ordered two years in a row, you never would have heard from me again until I ordered again the following year. And you want me to believe that I am the only one this has happened to? Magical thinking is what that is. EDIT: 11-16-2025 Emily you should talk to Derek about the order I received. Much of it has not been kiln dried (which is what I was suppose to receive) let alone seasoned. A lot of it reads between 30% up to 63% moisture. You try burning wood with that much moisture in it. Those moisture reading were done after I split some of the wood I was delivered. Last year all the wood I received read 0% to 3%.

Incredibly rude and arrogant customer service representative.

These owners are extremely rude, very unprofessional, and all they care about is money grabbing.

Fast delivery, solid logs in every way. Burns for a long time before needing to add more to the fire. Much better then previous kiln dried wood we’ve ordered from others.