Arcadia Cleanouts & Liquidation

Very nice people very helpful great prices overall excellent!

Matt Sachs of Arcadia Cleanouts and Liquidations cleaned out my father's condo four and a half months ago. He said the contents were taken to auction and per the contract my father is entitled to half the proceeds. Nothing has been received from the auction proceeds. For the past 2 and a half months he has gone completely silent. No response to dozens of messages, calls, texts.

I would never recommend this business to anyone. I hired the owner, Matt Sachs, to liquidate my mom’s house after she developed Alzheimer’s and had to move out of her home urgently, which she lived in for about 20 years. She had accumulated a good amount of quality pieces/antiques, furniture, rugs, etc. Matt was very personable, trustworthy, I really liked him and felt good about the contract in the beginning. Things were good for months (got some money from auction/consignment), but eventually, when I started to ask for updates and paperwork, he vanished. I tried to give him some grace, knowing his job is demanding and he’s also a Dad, but he kept putting me off telling me he had to “speak to some people” about pieces to see where they ended up. One time he admittedly told me that my account was “closed out accidentally,” but would re-open it and follow-up. The entire business deal got very sketchy toward the end, and to this day, I never heard from him again and I never got a final accounting for my mom’s belongings. On top of the stress of becoming my mother‘s caretaker and conservator, and dealing with her illness and loss of independence, I had to carry the stress of chasing this guy down for what was owed to my Mom. I even went to a lawyer, and we sent out response requests with a strong fist, but Matt was radio silent, as expected. We also found out this was not the first time he had litigation against him (not a shock.) There were also some other sketchy details which I will not reveal on here. Per the attorney, I could have pursued this further and sued his business or placed a lien on his house (if he was in debt,) but I decided not to go ahead with this. Maybe I’m too nice… Maybe I just wanted the stress to go away, and didn’t want to lose more money in the process. Either way you look at it, I’m not sure how someone like this sleeps at night. Very upsetting. The real estate agent who recommended him to me was mortified and will never recommend him again. Whatever his reason was, the very least he could’ve done was be honest. He could’ve told me he lost items. I’m an understanding person, but he went about this very unprofessionally and I still think about this all the time. Most people can never act like this in their place of work and get away with it. Since I didn’t push ahead with a lawsuit, I feel the very least I can do is warn other people so they don’t end up in the same place. I’m also not the first one, and unfortunately, I am sure I won’t be the last.

Matt and his team did an amazing job. I am SO disheartened to see this one person who left a negative review because my experience was absolutely opposite to what she is saying. Arcadia Cleanouts came highly recommended by my realtor and after the death of a close family member our heads were spinning. having so much to do and not wanting to get taken advantage of. The quote outlined in contract was extremely fair. In liquidating the estate, it takes time for items to sell, not every piece gets liquidated in one fell swoop... so for example maybe items 1-15 sold in month 1 and items 15- 25 sold by month 3. I am guessing the woman who left the sour review is either a competitor or a customer who didn't recognize this aspect of the process. Matt, the owner, would never take advantage of someone. My realtor has worked with him for over a decade and more than once has remarked on his trustworthiness.

Really liked working with this company. Matt and team were very professional and kept to our timeline we provided them. Communication was very easy and the whole process was very smooth. Would recommend for future clean outs.