Artisan Plumbing & Heating, LLC

Artisan Plumbing & Heating is a Merrimack plumbing and heating company whose own site focuses on residential plumbing, water heaters, well and water pumps, mini-splits, pool heaters, and leak repair. The site advertises 24/7 availability for plumbing emergencies, while New Hampshire's registry verifies plumber license 3613 as active under Kenneth D. Pierce. BBB reports 12 years in business and gives the company an A+ grade, although it is not BBB accredited. The public customer history is unusually consistent across 30 written Google reviews spanning 2021 through September 2026, alongside a 4.9-star Google headline from 54 ratings. Recent reviewers describe knowledgeable work, fair pricing, and responsiveness, including weekend help with plumbing emergencies. Earlier accounts add useful job detail: customers report repairs to a leaking hot-water tank, replacement of outdoor faucets, installation of water heaters and a Navien unit, restoration of heat, and boiler or space-heater service. Several repeat customers say they have hired Ken over multiple jobs or many years, and reviewers regularly praise explanations, communication, cleanup, and prompt arrival. There is one material counterpoint. A 2021 reviewer said the price was outrageous and alleged that a promised refund never arrived despite follow-up requests. That complaint is older than the strong recent feedback, but it is specific enough to warrant confirming the service-call charge, labor arrangement, written estimate, and refund terms before work begins. Customers may also want to verify which of the additional license numbers shown by BBB applies to the exact job; only plumber license 3613 is independently registry-verified here. Artisan looks best suited to Merrimack-area homeowners who want a small-company plumber for water-heater, leak, fixture, well-pump, or heating-related work and value direct communication with the technician. For a larger installation or emergency call, confirm the scope, price, warranty, response timing, and the relevant trade license in writing.