Backdraft Chimney Service

We were referred to Backdraft from a family member who was very pleased with the work. Ryan gave us an estimate months ago. We called multiple times to schedule an appointment and have not received any communication since the estimate. Very disappointing & frustrating.

a shoddy unethical not to code job cost me untold agita and an additional $1800. ryan supposedly lined my chimney and capped it. it didnt become apparent that he had only put a cap on it and had not attached the liner in anyway, until i needed to have the part that connected my pellet sove to the liner replaced. at this point the liner literaslly fell down into my living room. a drone picture confirmed this. he had not attached a flange to secure the liner. when this happened i called ryan and he promised to come by. he was a no show and then ghosted me on subsequent texts and phone messages. i had to hire someone else to redo his non "work"

Very pleased with our service (chimney liner installation). Ryan was responsive and was much cheaper than his competitor. I also really appreciate that Ryan was willing to complete the install without charging us another inspection fee (!!!).

We have our chimney cleaned by Ryan. Our experience warrants a positive review. As long as he provides this service we will continue to call. Personable and honest are qualities he possesses. Years ago he installed a chimney cap. More recently after prolonged high winds the cap came off. I called and he came right over and reinstalled it without us being home. Thank you Ryan

Caution: Consider Other Options - Disappointing Experience with Backdraft Chimney Services If you're looking for a reliable, responsive company that values timely communication, I strongly recommend searching elsewhere. My association with Ryan, the owner of Backdraft, began in 2018 when we moved into our home. While we initially had a positive impression, my recent experiences have been deeply unsatisfactory. Despite relying on Backdraft for a wood stove insert and installation, our attempts to contact Ryan since February for chimney cleaning and annual stove service have been in vain. We've utilized various methods - emails, calls, and texts - to no avail. This lack of response persisted through the summer and into August. Additionally, I reached out to obtain information about the wood stove dealer for warranty-related parts. Regrettably, there was no response to this query either. Consequently, the $4K stove's warranty remains unutilized. While Backdraft might be suitable for those who don't require heating services urgently, I must emphasize that if you seek responsiveness and genuine customer care, this is not the company to rely on. Prioritize a service provider who values your time and concerns. Don't find yourself in the same situation I did; consider alternatives that genuinely prioritize their customers.