Best Chimney Services

Best Chimney Services is a Norwood-based chimney company Boston-area homeowners call for relining, capping, sweeping, and rebuilding brick chimney stacks — including some genuinely old ones. Google reviewers give the company 4.8 stars across 195 ratings, and the pace has stayed strong lately: 19 reviews in the past six months, none of them negative. What people keep coming back to is the harder jobs done well. One reviewer describes a 120-year-old chimney with a brick blocking the flue that required opening an interior wall to remove it; another had a full stack rebuild — sixteen inches too high, with crumbling mortar — finished in two days. Technicians named repeatedly across reviews (Kevin, David, Jose, Rich) get credit for walking customers through inspections and explaining next steps before work starts, and several reviewers call the pricing fair — one says a competing chimney company quoted 290% more for the same job. One longtime customer says they've used the company for both a managed property and their own home for over 20 years. The record isn't spotless, and the rough patches cluster around scheduling and billing rather than the masonry itself. In a 2022 review, a customer described a five-month wait and four different technicians before ever getting a completed quote. A 2023 reviewer said a crew sent a maintenance bill but never followed through on the actual repair quote, and a separate 2023 review described a crew that demanded payment before inspecting a leak and never fixed it. A 2025 reviewer raised a similar dispute over an invoice for flue work, and another 2025 review said a crew arrived only to say they weren't licensed to work on that particular chimney type. As recently as February 2026, a reviewer described two rescheduled appointments before the visit finally happened — though nothing in the last six months of reviews repeats that pattern. For a chimney that needs real masonry work — a leaning stack, crumbling brick, a relining job — this is a company with a deep, mostly glowing record for exactly that kind of work. Given the scattered billing and scheduling complaints in past years, it's worth getting a clear written quote up front and confirming they're set up to handle your specific chimney type before booking.